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  1. #1
    ROG Guru: White Belt Array Techinstein's Avatar
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    Exclamation HELP. ASUS G75VW-BBK5: Battery Status, Plugged In Not Charging 97% Full.

    Okso I just got my ASUS G75VW-BBK5 a little bit ago. And I amnot sure if this is a big problem but it is to me. So the battery icon on the bottom right I move my mouse over it and it says Plugged in, not charging. Help please. I well need the battery soon as I am going on a trip. Appreciate it and well thank you a lot if you help me fix the problem.

  2. #2
    No Longer Works at ASUS Array
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    This may not be an issue. In an effort to extend the overall life of the battery, laptops do not keep them at 100% charge all the time. They will charge them up, then let them slowly lose charge down to around 95-97% before charging them back up again.

    So the first thing you should do is run the unit on battery power alone for a little time. Get it down to around 65-70% and then plug in the AC adapter. If it is still not charging, then you have a legitimate issue.

    I am not sure how long "a little bit ago" is exactly, but if you're within the exchange/return window of the retailer you bought it from, then I would suggest going that route as the most expedient solution.

  3. #3
    ROG Guru: Yellow Belt Array
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    It's normal.
    G75VW-BBK5 (Stock configuration with added Crucial M4 256GB SATA SSD as OS boot drive)

    Need to know how to restore your G75 to it's factory-like condition? Go to my step-by-step guide:
    Step-by-Step: Using ASUS Recovery DVDs to Restore G75

    Want to download the latest drivers and utilities for your G75/G55? Go to this thread:
    Downloading New Drivers/Utilities for G75/G55

  4. #4
    ASUS Reseller Array Shawnnepc's Avatar
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    Let the laptop discharge to about 20% , reboot and then charge.

  5. #5
    ROG Guru: Orange Belt Array kiba's Avatar
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    its the best buy curse





    jk :P
    ROG Notebooks: G75VW, G74SX, & G73JH And a gaming rig.

  6. #6
    New ROGer Array
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    not normal

    folks have reported that this is normal, and by design so that the battery doesn't overcharge... however I dropped my batter down to 11% just to test battery life, and still got the 'plugged in, not charging' message. Thinking that it might be the asus power management software, I booted into Ubuntu linux and worked the remainder of the day, and the battery never charged.

    I was able to finally get it to start charging again by removing the battery while it was on and plugged in, then reinserting the same battery. Now the battery is charging once more.

    Since it's OS independent, and the battery bounce seemed to fix the issue, it seems as if the problem lies within EFI/BIOS.

    I'm running the BIOS emlation/ legacy boot options in the EFI in order to boot multiple OS's.

  7. #7
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    11% is not normal. 97% is. At one point I read somewhere in ASUS's documentation that it won't charge the battery if it's above 95%.

  8. #8
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    Quote Originally Posted by vintagepimpage View Post
    11% is not normal. 97% is. At one point I read somewhere in ASUS's documentation that it won't charge the battery if it's above 95%.
    This is actually true. If the battery is above 95% it will not charge.

  9. #9
    ROG Guru: Green Belt Array Dreamonic PC Specs
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    Laptop (Model)ASUS GX800VH-XS79K
    MotherboardASUS GX800VHK (Intel CM238/IDA154) w/Custom BIOS
    ProcessorIntel Core i7-7820HK @ 4.8Ghz (+150mV) FCBGA 1440
    Memory (part number)64GB (PC4-22400) @ 18-18-18-38-53 (76.D305G.D060B)
    Graphics Card #1NVIDIA GeForce GTX 1080 8GB (GP104) OC @ +200/+800 w/Custom VBIOS
    Graphics Card #2NVIDIA GeForce GTX 1080 8GB (GP104) OC @ +200/+800 w/Custom VBIOS
    MonitorASUS PG348Q 34" 3440x1440 @ 100Hz w/G-SYNC (mDP-to-DP)
    Storage #13x Samsung 512GB NVMe SSD RAID0 (S316NY0HA00959)
    CPU CoolerASUS GX800VHK Water Cooling Dock
    CaseASUS GX800VHK Chassis
    Power SupplyASUS 2x 330W Power Adapter (AC 100~240V, 50/60Hz, 16.9A/19.5V)
    Keyboard ASUS ROG Claymore
    Mouse ASUS ROG Spatha
    Headset ASUS STRIX 7.1 Gaming Headset
    Mouse Pad ASUS ROG Whetstone
    OS Windows 10 Pro x64 / Arch Linux w/KDE Plasma
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    Accessory #1 Kensington 4 Port USB 3.0 Hub (K33978WW)
    Dreamonic's Avatar
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    While this is true, there are some bugs in Windows regarding battery control.

    One of the fixes if you get what vintagepimpage had, is to go to: Device Manager -> Batteries : Microsoft ACPI-Compliant Control Method Battery.

    Right-click and "Uninstall" it.

    Remove AC from laptop.

    Back to Device Manager -> Actions : "Scan for hardware changes."

    When Windows finishes installing the ACPI-Compliant Control Method Battery driver, plug your AC back in.

    It should now start charging.


    I've had to do this myself a few times when it was under 50%.

  10. #10
    Super Moderator Array
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    According to page 33 of the English G75VW User's manual E7093 (yeah, I actually read it) posted on the ASUS download site:
    "The battery starts charging when the charge remaining in the battery drops below 95%. This prevents the battery from charging frequently. Minimizing the recharge cycles helps prolong battery life."

    It also mentions something else which I wonder will ever happen:
    "The battery stops charging if the temperature is too high or the battery voltage is too high."

    Also, if anybody is interested and still using the original factory Windows image, you can find a copy of the user's manual for your ASUS notebook under the C:/eSupport folder along with the original drivers.

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