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  1. #11
    No Longer Works at ASUS Array
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    I'll preface this by saying I've never worked as a repair tech for Asus, this is just based on my experiences working at a repair depot style shop that is, quite probably, very similar to Asus' operations.

    This sort of thing happens. Where I worked, I was the lone Apple repair person for probably about half of a national retail chain, and it wasn't uncommon for me to have to basically annex space on the shelves of people next to me I had so many units. I routinely had a backlog of just customer units that was 2+ weeks, and that didn't count the "store stock" units which were stacked up all over the place, literally overflowing into some of the walkways.

    So it is not surprising to me at all it might take this long. It's easy to get caught up in our own little world and forget that there are probably only a dozen or so people working at any given repair center, because if you have many more than that there simply isn't enough work to keep everyone busy. And sometimes there are part shortages. I know one time I needed the enclosure for a unibody iMac, and just as I needed it, Apple was suffering a severe shortage of that part (I only got that much info because I made nice with a couple of people on the administrative side of things who might pass me a little additional info, the only official communication I ever got was that my order was being canceled). I think it was probably the better part of a month before we could get that part and fix the unit. Some of that has to do with the way Apple abuses its ASP network, and I tried getting pretty creative, even going as far as checking gray market parts dealers like Blue Raven and MPD, which would be a violation of the ASP contract with Apple.

    Whole books could be written on the complex interconnected interactions at play here, but let's just leave it at this: I can pretty much guarantee you that there is a technician somewhere, with your unit assigned to them, itching to get it off their shelf ASAP. As soon as they get the part in, your unit will jump to the head of the line.

    And again, this is based off of experience of mine from before I came to work for Asus, and the basic logical assumption that there isn't too much variance in the way any given large scale computer repair operation will be set up.

  2. #12
    ASUS Reseller Array Shawnnepc's Avatar
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    Quote Originally Posted by cl-scott View Post
    I'll preface this by saying I've never worked as a repair tech for Asus, this is just based on my experiences working at a repair depot style shop that is, quite probably, very similar to Asus' operations.

    This sort of thing happens. Where I worked, I was the lone Apple repair person for probably about half of a national retail chain, and it wasn't uncommon for me to have to basically annex space on the shelves of people next to me I had so many units. I routinely had a backlog of just customer units that was 2+ weeks, and that didn't count the "store stock" units which were stacked up all over the place, literally overflowing into some of the walkways.

    So it is not surprising to me at all it might take this long. It's easy to get caught up in our own little world and forget that there are probably only a dozen or so people working at any given repair center, because if you have many more than that there simply isn't enough work to keep everyone busy. And sometimes there are part shortages. I know one time I needed the enclosure for a unibody iMac, and just as I needed it, Apple was suffering a severe shortage of that part (I only got that much info because I made nice with a couple of people on the administrative side of things who might pass me a little additional info, the only official communication I ever got was that my order was being canceled). I think it was probably the better part of a month before we could get that part and fix the unit. Some of that has to do with the way Apple abuses its ASP network, and I tried getting pretty creative, even going as far as checking gray market parts dealers like Blue Raven and MPD, which would be a violation of the ASP contract with Apple.

    Whole books could be written on the complex interconnected interactions at play here, but let's just leave it at this: I can pretty much guarantee you that there is a technician somewhere, with your unit assigned to them, itching to get it off their shelf ASAP. As soon as they get the part in, your unit will jump to the head of the line.

    And again, this is based off of experience of mine from before I came to work for Asus, and the basic logical assumption that there isn't too much variance in the way any given large scale computer repair operation will be set up.

    Here's a fix for ASUS then.

    Allow more ASPs or review and evaluate the current ones.

  3. #13
    ROG Enthusiast Array
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    I did send a PM to mason yesterday hopefully something can be done. its already Tuesday and its been 16 business days when they said it will be 10-14. They also said the part they were "waiting" for will be there last Thursday. Its sad, i sent it out on July 5th and now its almost been a full month without my laptop. If i knew it would have taken this long i might as well returned/exchanged it.

  4. #14
    I left ASUS, please contact cl-scott Array
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    got your PM and will reply now

  5. #15
    ROG Member Array
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    Quote Originally Posted by Destroyer99 View Post
    I did send a PM to mason yesterday hopefully something can be done. its already Tuesday and its been 16 business days when they said it will be 10-14. They also said the part they were "waiting" for will be there last Thursday. Its sad, i sent it out on July 5th and now its almost been a full month without my laptop. If i knew it would have taken this long i might as well returned/exchanged it.
    Wait, you had the option to RETURN OR EXCHANGE IT AND YOU STILL RMA'D IT?!



  6. #16
    ROG Guru: Orange Belt Array kiba's Avatar
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    ^lolz, i know i was thinking the same thing when i first read the OP.
    ROG Notebooks: G75VW, G74SX, & G73JH And a gaming rig.

  7. #17
    ROG Enthusiast Array
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    I had the option to return it only cause at the time the store didnt have any in stock so i couldnt exchange it. They did give me a 10% off the price i paid though. Funny thing is, after i sent it in to RMA the store finally got them instock.

  8. #18
    ROG Enthusiast Array Here4Help's Avatar
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    That really sucks. I would have returned it for a full refund then repurchase it when it's back in stock. You thought you could get it done faster by RMA'ing it, but if you got a refund, you would have a laptop that hasn't been opened or repaired. What's done is done..

  9. #19
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    True .. however .. think of this .. Factory fresh is Great .. but a RMA'd G is personallyAsusTech Approved ROG.

  10. #20
    ROG Enthusiast Array
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    Quote Originally Posted by Here4Help View Post
    That really sucks. I would have returned it for a full refund then repurchase it when it's back in stock. You thought you could get it done faster by RMA'ing it, but if you got a refund, you would have a laptop that hasn't been opened or repaired. What's done is done..
    Two reasons why i didnt do this, One reason is i bought it on sale it was 1339$ and i paid 1150$ for it, not only that but because they didnt have any instock they give me another 10% off. Had i return it and waited i would have lost the sale prices. The other reason if i did return and wait for a new one or exchange it, what if the new unit had problems too? At least i knew what was wrong so i RMAed it and it would be back with no problems.

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