Page 3 of 7 FirstFirst 1 2 3 4 5 ... LastLast
Results 21 to 30 of 61
  1. #21
    ROG Enthusiast Array
    Join Date
    Jul 2012
    Reputation
    10
    Posts
    25

    Well, won't even try to get it repaired at this point because I leave for college in about 12 days, and that's less time then it will take for them to actually return the damn thing so I guess I'll try again at a later time after my semester's over (Assuming it doesn't crap out whilst up there) and maybe then they'll have someone working on the 'Elevated' support line that will actually call me back.

  2. #22
    AntiMatter Guru ROG Array chrsplmr's Avatar
    Join Date
    Jul 2011
    Reputation
    295
    Posts
    6,113

    Did you send a PM to Mason ?

    Why can it not be shipped forward once repaired?

  3. #23
    No Longer Works at ASUS Array
    Join Date
    Jul 2012
    Reputation
    68
    Posts
    764

    Quote Originally Posted by TheGongshow View Post
    Well i can tell you one thing, Scott.

    Customer loyalty isn't going to be high when they buy a new 1500 dollar laptop that has a bad fan, sound that comes out of the speakers when headphones are plugged in, and a squeaky keyboard. Only to call Asus thinking everything will be ok and to be told they will have to pay more of their money to send their laptop away for weeks at a time with a chance that it may not even be repaired when they receive it back (read some of the horrifying stories on these forums about people's experience with RMAs).

    While i love my laptop, i've been pretty let down by the number of small things that were overlooked and from what i've read, i have it easy. Some people opened laptops that weren't even fully assembled. I didn't have the option to return it or exchange it or else i would have.

    This isn't just me, read these forums. I realize the population selection here is poor because most people come on these forums to complain but even if that's the case, this is a lot of laptops with the same problems. I consider my self an early adopter of the G55 and i've already been punished by not getting the thunderbolt option that was announced 18 days after i bought the computer.

    Anyway, i doubt anything will or can be done for me now. I will suck it up and just enjoy the computer i do have in front of me. I am not fully satisfied though and i will be very very wary of ever buying an Asus again.
    A couple years before I came to work here at Asus I bought a Dell Studio 17 laptop. Great laptop on the whole, still have it and take it with me when I go to visit family half-way across the country. Sure the speakers have literally no bass at all, and it's a bit heavy, bulky, and I had to buy a special backpack because the average 17" compatible backpack wouldn't work. It also had a squeaky spacebar, and I think I had to get 2 replacements out of Dell before finding one that didn't squeak. That was after I had to have the initial unit replaced because the HDMI output was flaky. I would have obviously preferred these not to be issues, but Dell was willing to stand by the warranty on the unit. When the initial annoyance had passed, and I was able to consider the issue with a clearer head, I was at a loss when I tried coming up with what else I could reasonably expect a company to do.

    So if at any point Asus has declined to stand by its warranty in your case, please do let me know, and I will do everything I can to make sure you are made whole.

  4. #24
    ROG Enthusiast Array
    Join Date
    Jul 2012
    Reputation
    10
    Posts
    25

    That's actually blatantly hilarious Scott, because all I've gotten from ASUS's support people is bull****, and annoying waiting music, oh and of course the 'we'll leave him a note to call you back he should in about 30 minutes' and then nothing, its nice to be treated so well by the 'elevated' support after waiting on hold for a good 10-20 minutes with music that would make any sane person want to commit homicide.

    Want to know how they decline to stand by the warranty? By sending the laptop back broken twice when its obvious to anyone with half a brain and computer science education that its a mainboard issue that needs to be fixed by replacement; but that would be just too useful i'd think and would lose them money overall that can be better spent obviously on neglecting their support lines.

  5. #25
    AntiMatter Guru ROG Array chrsplmr's Avatar
    Join Date
    Jul 2011
    Reputation
    295
    Posts
    6,113

    Mirage .. again ? Is your wish to have your G (Which model again?) repaired or do you just wish to flame Out.
    We have asked you to PM Mason .. have you ?
    Now cl-scott has said "... please do let me know, and I will do everything I can to make sure you are made whole. "

    Do you respond to either attempt ? NO. Another rant.

    Fanty- Start a thread on your issue ... c.

  6. #26
    New ROGer Array Zygomorphic's Avatar
    Join Date
    Mar 2012
    Reputation
    176
    Posts
    4,761

    No flaming please. Please keep in mind that sometimes mistakes are made - nobody's perfect. @cl-scott will take care of you. Maybe he can do something at ASUS to help. The "_____@ASUS" guys really do want to help - they wouldn't spend their time here if they didn't. Please, no suicide/murder threats. In this day and age, they have to be taken seriously.
    I am disturbed because I cannot break my system...found out there were others trying to cope! We have a support group on here, if your system will not break, please join!
    http://rog.asus.com/forum/group.php?groupid=16
    We now have 178 people whose systems will not break! Yippee!
    LINUX Users, we have a group!
    http://rog.asus.com/forum/group.php?groupid=23

  7. #27
    No Longer Works at ASUS Array
    Join Date
    Jul 2012
    Reputation
    68
    Posts
    764

    Quote Originally Posted by Mirage View Post
    That's actually blatantly hilarious Scott, because all I've gotten from ASUS's support people is bull****, and annoying waiting music, oh and of course the 'we'll leave him a note to call you back he should in about 30 minutes' and then nothing, its nice to be treated so well by the 'elevated' support after waiting on hold for a good 10-20 minutes with music that would make any sane person want to commit homicide.

    Want to know how they decline to stand by the warranty? By sending the laptop back broken twice when its obvious to anyone with half a brain and computer science education that its a mainboard issue that needs to be fixed by replacement; but that would be just too useful i'd think and would lose them money overall that can be better spent obviously on neglecting their support lines.
    As chrsplmr said, if you are interested in getting your unit repaired, feel free to send me a PM or email, and I'll do what I can to help you out with that. Unfortunately, you're going to have to actually send it in for repair before I can actually help. I'm good, but I do have my limits.

    I am with you on musak in general. Every place I have ever worked, there are things I would have liked to be able to change... But a lot of times when I stop and really start thinking about those changes, and some of the knock-on effects of those changes, suddenly things aren't as simple as they seemed at first blush. In a hypothetical scenario where a widget manufacturing company increases the number of people on the phone support lines, that's an expense of probably around $100K/year for every employee added. So if this hypothetical company then wants to remain profitable, and thus in business, they need to be able to recoup that $100K/year/employee. The most obvious solution to this scenario would be to increase prices on the widgets the company sells. Then you'll have customers complaining that each widget costs 10 cents more. Then maybe the company loses a couple of smaller customers and that affects the economies of scale, so now each widget has to cost 15 cents more because materials cost more since the company isn't buying in the same level of bulk. Even this is an incredibly over-simplified scenario. Sadly, few things in life are as simple as, "Let's just throw more resources at it."

    Finally, just as a minor point. For all intents and purposes I am an @ASUS. Mason sits right behind me here. Mine is a new naming scheme, but Mason's account is kind of legacy account under a different naming scheme.

  8. #28
    New ROGer Array Zygomorphic's Avatar
    Join Date
    Mar 2012
    Reputation
    176
    Posts
    4,761

    Good economics! Think about it, the "excellent" tech support from Apple is part of why their computers cost almost twice as much as an ASUS (believe me, I looked at them) - in certain cases. Sure, you get (I hear) very helpful reps, but how many ASUS users would need them. I for one would rather bang my head against the wall a few times with lower-level support, then get one of the ____@ASUS guys on it, than pay a ton of extra money for tech support that I can do myself. Just my $0.02
    I am disturbed because I cannot break my system...found out there were others trying to cope! We have a support group on here, if your system will not break, please join!
    http://rog.asus.com/forum/group.php?groupid=16
    We now have 178 people whose systems will not break! Yippee!
    LINUX Users, we have a group!
    http://rog.asus.com/forum/group.php?groupid=23

  9. #29
    ROG Enthusiast Array
    Join Date
    Jul 2012
    Reputation
    18
    Posts
    69

    Quote Originally Posted by Mirage View Post
    That's actually blatantly hilarious Scott, because all I've gotten from ASUS's support people is bull****, and annoying waiting music, oh and of course the 'we'll leave him a note to call you back he should in about 30 minutes' and then nothing, its nice to be treated so well by the 'elevated' support after waiting on hold for a good 10-20 minutes with music that would make any sane person want to commit homicide.

    Want to know how they decline to stand by the warranty? By sending the laptop back broken twice when its obvious to anyone with half a brain and computer science education that its a mainboard issue that needs to be fixed by replacement; but that would be just too useful i'd think and would lose them money overall that can be better spent obviously on neglecting their support lines.
    If your attitude on the phone is anything like the attitude you have displayed here, then it is no wonder that nicer customers would be given more priority over you.

    Remember, ASUS is a private company and you don't get some luxury of being rude while expecting to get top tier service.

    You get back what you put in. How this isn't common sense is quite mind boggling.
    G75VW-BBK5
    i7
    8 GB
    660m

  10. #30
    ROG Enthusiast Array
    Join Date
    Jul 2012
    Reputation
    10
    Posts
    25

    Quote Originally Posted by UltimaRage View Post
    If your attitude on the phone is anything like the attitude you have displayed here, then it is no wonder that nicer customers would be given more priority over you.

    Remember, ASUS is a private company and you don't get some luxury of being rude while expecting to get top tier service.

    You get back what you put in. How this isn't common sense is quite mind boggling.
    My habit of being nice to these people went out after the first two RMA's combined with about a total of a month worth of not having my laptop still resulted in a broken laptop and the repair technicians ignoring the sheet of paper that was sent with it (ie my telling them what was wrong with it and their not just replacing the damn hardware) Wouldn't you have assumed as well that paying almost 2 grand for a laptop would give you support that would get it right the first time, not the 3rd or 4th?

    So as far as I'm concerned, they're getting back what they put in, that of course being crappy communication and not listening to what was told to them several times, like having said already that I've done what they usually walk through to try and fix issues and yet they keep asking the stupid questions that waste time.


    And yes, I PM'd mason, he gave me a number that just had me wait on a stupid line, then leave a message for the guy I tried to contact at which point I never got the callback and its already been too many days for me to be able to send my laptop in safely, because I unfortunately have a job that I need todo with the laptop and it can for the time being, be done WITHOUT my ethernet and I also need it for the semester, including those first few days, which I would nontheless bet that they would not have it back to me in time looking back on the experiences I've gotten lately, if we could rewind to 2009~ or so maybe such a repair would be feasible but that isn't likely.
    Last edited by Mirage; 08-14-2012 at 09:33 PM.

Page 3 of 7 FirstFirst 1 2 3 4 5 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •