Well, I have a list of bad experiences with Asus Laptops and the sipport aswell if it makes you feel better.
2 years ago, I buyed a G73J(h) for 1600 Euro.
I think the sound was crappy at the beginning because VIA stuff was installed. Finaly it got fixed but not by a VIA but Realtek thing.
I switch between apartment and university. At university, I always lost my net connection when someone used the LIGHTS. But it didnt happen with my old laptop. Well, this thing got fixed with a new LAN cable,w ich actually had a more tight plug.
After about 1 week I ran into the "grey screen of death" problem when playing World of Warcraft. Support said I shall RMA it.
I told them, I dont want the system beeing reinstalled in the RMA. They answered its standart and no other way.
Then I told them, in that case I want to chance it to a "w" Version with an Nvidia card.
Answere was an E-Mail with a vBIOS wich fixed the GSOD. Sigh, why not in the first E-Mail? Why telling me to RMA? 😛
Next was, I realised that that finger pad in front was acting weired sometimes. Since I dont use it so often I ignored it. But still.... I was upset.
When that thing was about 4 (!!!) month old, the "S" and "D" keys lost their paint!
When it was 7 (!!!) month old, the fan of the GFX board started to sound like a truck.
I send it to RMA (with removed HDs, because an old friend with a PC shop said, it can be done). Got it back after 10 days. They changed the fan but said, the lost paint on the keyboard is my fault and they would only change the keyboard for 90 Euro. I said, leave it.
When the G73 was 14 month old, the fan of the GFX again sounded like a truck. 7 Month after it was exchanged.
I send it to RMA. After 20 days it came back UNFIXED and still roaring like a truck. They said, they did not find any defect hardware.
When it was 22 moth old, fan of GFX roared in increadable volume even in idle mode. I buyed a G75 (because I focused my anger on ATI not ASUS at that moment) for 2000 Euro and plan to send the G73 to RMA (2 month Waranty left!) to use it for ordinary things besides the G75 😛
Now, having my G75 I experience freezes (sometimes in 3D), crashes of the graphics driver, crappy sound and the DVD of one of my games is not accepted for copy protection by this DVD drive..... :mad: