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Thread: bosd and rma

  1. #11
    I left ASUS, please contact cl-scott Array
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    hey joey, i just pm'd you to get your rma information so i can make sure your laptop gets properly repaired this time.

  2. #12
    I left ASUS, please contact cl-scott Array
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    Hi Joey, how's it holding up? Last I heard, updating the drivers has fixed the problem with the BUGCODE_USB. Still good?

  3. #13
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    @JoeyT - It was interesting to read about your multiple RMA's due to a BUGCODE_USB BSOD. It reminded me of of another thread ( http://rog.asus.com/forum/showthread...ze-BSOD-Issues ) reporting a similar issue with multiple RMA's failing to resolve the problem. @nuke235 reported he finally resolved his BUGCODE_USB BSOD issue by using ThrottleStop in http://rog.asus.com/forum/showthread...RKAROUND-FOUND .

    Preventing the CPU from dropping down to a lower power mode C-State was the key to preventing this issue. Something to consider if your issue should persist.
    Last edited by dstrakele; 08-25-2012 at 01:22 AM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  4. #14
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    i had called asus for the 4th time they were telling me to rma it again, after they changed the motherboard twice, the heatsink and fan usb boards with an s lol and also my power switch and sound card. Thanks to Mason and the asus customer care service, solved my problem. It was the usb 3.0 driver the problem. When service pack 1 is installed by the internet it updates the usb 3.0 driver aswell if the fix is not applied it will give the blue screens left and rigt here's the fix "KB2529073" you can download it here

    http://support.microsoft.com/kb/2529073

    but i'll check out the post and software aswell

    Again Thank You everyone on this forum and post aswell as Mason and his Team

  5. #15
    I left ASUS, please contact cl-scott Array
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    No problem Joey. Thanks for posting the root cause and the fix! Should prove helpful to anyone else experiencing the issue!

  6. #16
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    i was freaking out to see how many rma's i was getting. But as soon as i spoke to customer care the tech found the problem right away and i had a feeling it couldn't be hardware as the motherboard had been replaced twice. I understand once but twice there is no way that a board can fail twice in a row. Almost impossible if you ask me. This laptop i barely use it or stress it. The only time it gets used is when one of my cousin's comes over and goes on facebook and plays 1 of the facebook games. The laptop is on vacation when its that site lol.

    The only stress test this laptop got was when i went to italy for vacation and i brought it with me, it was meant to save my pictures on my laptop. Then my one of my small cousin's saw i had a few games on it and well he went on playing it for over a month, he played mostly left for dead and left for dead 2. played for hours there goes my stress test lol.

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