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  1. #1
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    G74sx CD/DVD Drive Malfunction, Windows doesn't Recognize

    Hey everyone,

    Yet another problem with my G74sx, seems like it's getting worse and worse. My CD/DVD Drive does not appear in Windows Explorer. It will not read any CD or DVD that is inserted into the tray.

    I have tried:

    BIOS Upgrade (v. 203)

    BIOS Enable / Disable

    Uninstalled the driver to have Windows re-install it in device manager

    Tried to find ASUS drivers

    Countless Reboots

    Checked Hardware

    I honestly don't know what else to do , or where else to go to. All I want to do is play GTA: IV for christ sake. Any input on this problem would be greatly appreciated, as my brother lost my external CD/DVD Drive. Thank you all!

  2. #2
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Did you try the Upper Filters/Lower Filters registry edit?

    Cleaning the laser lenses?

    Removing and reseating the drive in the laptop?

    @black-bean's front plate removal and cleaning fix ( http://rog.asus.com/forum/showthread...#post104329 )?
    Last edited by dstrakele; 08-24-2012 at 12:27 PM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  3. #3
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    Could you go into a little more detail with the upper filters / lower filters reg edit?

    I'll try the rest now

    EDIT: I searched the upper and lower filters removal, this solved my problem.

    Thank you again for a solution to my problem
    Last edited by Carvs; 08-24-2012 at 02:35 PM.

  4. #4
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Glad to hear it! You can go back to forgiving your brother for losing your external DVD drive now... ;>{)>
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  5. #5
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    Hi, after reading all the forums and fixes nothing worked. Removed drive, cleaned, deleted registry keys and upgraded the firmware.

    Found the asus downlaods here: http://support.asus.com/download.asp...FmeP8fwFruEdH7

    and under Utilities I downloaded and installed:

    ATKACPI driver and hotkey-related utilities

    KB Filter Driver

    and my drive works flawlessly now. Not sure which one you need or if you need both but I hope this helps

    Please let me know if it worked for you too.

  6. #6
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    when do you discover your CD/DVD can not be recognize? if you do all test for SW, it is not help, i think you will be checking HW.

  7. #7
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    Quote Originally Posted by dstrakele View Post
    Did you try the Upper Filters/Lower Filters registry edit?

    Cleaning the laser lenses?

    Removing and reseating the drive in the laptop?

    @black-bean's front plate removal and cleaning fix ( http://rog.asus.com/forum/showthread...#post104329 )?
    I have the same issue! I've cleaned the lens and removed rear cover from drive and cleaned out the dust - minimal, and followed the threads about finding the htkey, control set, class. However, mine didn't show any filters in the side menu! I DID see them in some other place when I clicked on properties but couldn't make any change there. I went back through the above and the filters still don't show. Would you send the pathway on how you found the filters?

    I haven't tried removing the drive but I believe it's not too hard, once I remove the hard drives there should be a single screw...correct?

    Any help would be appreciated!

    Thank you
    Dave

  8. #8
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    Here is the Microsoft article on how its done. I haven't seen the issue come up in windows 8 or 10 and seldom in 7
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

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