Results 1 to 3 of 3
  1. #1
    New ROGer Array
    Join Date
    Aug 2012

    G75vw not charging/fn keys not working

    I was excited when I received my new G75. Although, after using this laptop for a week I've discovered a few disturbing issues:

    #1- Not charging. Moving the cursor over the battery icon it states: 0% available (plugged in, not charging). Ive left the laptop on while plugged in and still no results.

    #2- The fn keys don't work. My first time attempting to adjust the sound or the lighting for the key board was unsuccessful. I've still yet to find any fn+ combination that works.

    #3- Lighting on keyboard randomly dies. Now, I've just discovered this issue the passed 2 days. While constantly using the laptop the back lighting will randomly stop. I'm not sure if the problem is a result of either #1 or #2.

    I appreciate everyone taking the time to help me with these silly techno issues... We can put a man on the moon, develop powerful satellites capable of peaking into the center of our galaxy, but when I spend $1,500 on the latest and greatest laptop it doesn't work -__-

  2. #2
    ROG Guru: Gold Belt Array dstrakele's Avatar
    Join Date
    Sep 2011

    Perform an ASUS Factory Restore by pressing F9 at the ASUS splash screen. Choose to "Recover Windows to the 1st Partition". This will overwrite your C: drive, so backup any important files you've stored there first. If the ASUS Factory Restore fails to resolve your issues, I recommend taking advantage of your retailer's exchange/return policy and exchange your defective G75 for a new one.

    Don't let anyone talk you into an RMA for ASUS Warranty Repair. Let the retailer and ASUS sort out the defective laptop. When you purchase a new laptop, it should work correctly right out of the box.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  3. #3
    ROG Guru: Orange Belt Array Bundy_Drop_Bear's Avatar
    Join Date
    Jul 2012

    I believe there is also A Fn key that disables the Fn keys from Working you may have inadvertently disabled it. I don't have my laptop here so I can't test if I'm right.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts