G53 3 time RMA

[chrsplmr]

This is where I usually say M-A-S-O-N !!! but ... have you PM'd cl-scott ??? Is there anything he can do ??

This is sickening .. as already stated .. there are no words left .. Asus. What the Dell ???


** cl-scott++ ..ur ROG is show'n... and noted.c.

[cl-scott]

Unfortunately, if he's already initiated a BBB complaint, I'm not allowed to touch it anymore. Anytime the BBB or a lawsuit is involved, it gets handed off to someone else, and I am probably pushing things a little just posting this. If OP wanted to retract the BBB complaint, I could probably kind of skirt the rules saying technically there wasn't a BBB complaint anymore, but that has to be the OP's call.

[Zygomorphic]

PM @cl-scott, @Mason left and may not have been able to hand off everything to his replacement. Hope you get better results from him.

[Gorman]

This is a family forum Gorman ... hahahaha .. send a PM. (If you would tell'm what I would tell'm..haha>>>door.)
(scott .. climb over on our side of the fence bro .. Welcome.).c.

When I PM they just say "sorry we can't help"...

Unfortunately, if he's already initiated a BBB complaint, I'm not allowed to touch it anymore. Anytime the BBB or a lawsuit is involved, it gets handed off to someone else, and I am probably pushing things a little just posting this. If OP wanted to retract the BBB complaint, I could probably kind of skirt the rules saying technically there wasn't a BBB complaint anymore, but that has to be the OP's call.

What is a BBB complaint and how does one start one?

[chrsplmr]

brotherGorman .. You know why .. pesky international trade laws .. it shouldn't be, but it is.
... and bad Asus policy.imho (ROG is Global and in my view, borderless .. )

BBB ??? Extortionists.imho.
I worked for them for 1week .. took me a month to wash the stank from my mouth.
Dues so they Don't ... better sign up right away.
The first time I read the sales pitch I thought they were kidding, then the manager
started bragging how much money we were going to make .. and how businesses
really had no choice, because if they didnt join and there was a call ... blah blah blah

Thats when I started working for the Sanctuary .. I knocked 5miles, both sides of
RT.41, Ft.Myers businesses to feed those animals .. the BBB declined to participate .. so
I commissioned a huge sign for the Sanctuary fence (reserved usually for high dollar sponsors)
saying so ... hahahhahaa .. put it right on the front corner (first view of the fence)
... as far as I know, they are still sponsors today ..hahaha .. I learned 'that' from 'them'.c.

[Gorman]

BBB ??? Extortionists.imho.
I worked for them for 1week .. took me a month to wash the stank from my mouth.
Dues so they Don't ... better sign up right away.
The first time I read the sales pitch I thought they were kidding, then the manager
started bragging how much money we were going to make .. and how businesses
really had no choice, because if they didnt join and there was a call ... blah blah blah

Thats when I started working for the Sanctuary .. I knocked 5miles, both sides of
RT.41, Ft.Myers businesses to feed those animals .. the BBB declined to participate .. so
I commissioned a huge sign for the Sanctuary fence (reserved usually for high dollar sponsors)
saying so ... hahahhahaa .. put it right on the front corner (first view of the fence)
... as far as I know, they are still sponsors today ..hahaha .. I learned 'that' from 'them'.c.

What is it though?

ASUS isn't fixing the problem, so it's pretty obvious we need to do something.

[chrsplmr]

What is it though?

ASUS isn't fixing the problem, so it's pretty obvious we need to do something.

++for this question. Sounds like the title of a Great Thread .. could be.
How can Asus improve RMA's ??? .. besides a little QC.c.

[bitt3n]

The power pin hasn't failed yet on my G53, but it's about to be serviced by RMA for another issue. Is it possible to get them to swap out the relevant part now rather than wait until it fails and have to suffer the lost time and expense of sending it back again? I've asked the RMA dept but they have been unresponsive.

I'm not asking for them to fix it under warranty, I would expect to pay to have it replaced, but if they don't need to swap out the entire motherboard I expect it would be far cheaper to do it while the unit's already in for service.

[TeRmInAsHuNaToR]

I wouldn't. I had my G73 Pin fixed.... 2 years ago? It hasn't failed since. And honestly, to dig into one of these rigs and fix them isn't that difficult. It would be good experience for when your rig is not under warranty anymore to learn this.

[bitt3n]

I wouldn't. I had my G73 Pin fixed.... 2 years ago? It hasn't failed since. And honestly, to dig into one of these rigs and fix them isn't that difficult. It would be good experience for when your rig is not under warranty anymore to learn this.

My understanding is that replacing the connector (without swapping out the motherboard) requires soldering, which I have no practice doing. I might be misinformed however.