Results 1 to 7 of 7
  1. #1
    New ROGer Array
    Join Date
    Aug 2012
    Reputation
    10
    Posts
    2

    is ASUS G75vw a horrible laptop or i just bought a dud one?

    After being owner of Sony for 5.5 years I decided to go with ASUS G75VW. After 1.5 MONTH= dead laptop. Sent to ASUS for repair and was told 10 days max will have my laptop back. 10 days later was told no parts (new motherboard),
    ASUS SUPPORT is the worst I encountered (Sydney, Australia). You get technical support guy on the phone who does not know what is really happening to your laptop.
    Anyways got my laptop back working total time lost 20 days!
    Connected everything and ONLY 1 USB out of 4 is working.
    Back to ASUS it is sent.
    Reply from ASUS new morherboard required =wait time possibly another 10 days!
    Time lost to date over 1 (ONE) Month.
    Am waiting now for product care warranty (I paid for $350) to kick in to replace for new or money back.

    What is your advice? Go for same laptop or go with SONY?
    Thank you

  2. #2
    ASUS Reseller Array Shawnnepc's Avatar
    Join Date
    Jul 2012
    Reputation
    128
    Posts
    886

    I would definitely stick with the G75 vs what Sony has to offer.

    As with all RMA's with ASUS it's best to post here first to see if your issue can be resolved by the community. Motherboard failure is rare with the G75 series and there's many non-serious issues that can cause a unit to not post or turn on.

    We also have a group of ASUS reps that hang out on the forums that can assist in making the RMA process easier.


    I'm not real sure how ASUS handles warranty and support in Australia (if it's ASUS corp or 3rd party) as I'm in the US and our systems are different.

    Welcome to the ASUS ROG community, we hope that you'll give us the chance to change your mind about ASUS products.



    Quote Originally Posted by LEONDOTCOM View Post
    After being owner of Sony for 5.5 years I decided to go with ASUS G75VW. After 1.5 MONTH= dead laptop. Sent to ASUS for repair and was told 10 days max will have my laptop back. 10 days later was told no parts (new motherboard),
    ASUS SUPPORT is the worst I encountered (Sydney, Australia). You get technical support guy on the phone who does not know what is really happening to your laptop.
    Anyways got my laptop back working total time lost 20 days!
    Connected everything and ONLY 1 USB out of 4 is working.
    Back to ASUS it is sent.
    Reply from ASUS new morherboard required =wait time possibly another 10 days!
    Time lost to date over 1 (ONE) Month.
    Am waiting now for product care warranty (I paid for $350) to kick in to replace for new or money back.

    What is your advice? Go for same laptop or go with SONY?
    Thank you

  3. #3
    AntiMatter Guru ROG Array chrsplmr's Avatar
    Join Date
    Jul 2011
    Reputation
    295
    Posts
    6,113

    Agree .. Shawnnepc.
    Stick with the G .. and ROGforum.c.

  4. #4
    ROG Guru: White Belt Array Sinless's Avatar
    Join Date
    Jul 2012
    Reputation
    30
    Posts
    98

    I sent my G75 for repairs (faulty mobo and battery) to service center on august 13ht, and quess what, they are still waiting for parts. This is really insane.
    Asus G75VW-RS72
    Old reliable Qosmio X305

  5. #5
    ROG Guru: Green Belt Array
    Join Date
    Jul 2012
    Reputation
    48
    Posts
    691

    It's the same all over the world.

  6. #6
    No Longer Works at ASUS Array
    Join Date
    Jul 2012
    Reputation
    68
    Posts
    764

    Not sure what I can tell you guys except that supply shortages happen. Sometimes you go to the store to get milk, and guess what, they're out of milk.

    I can say with a pretty high degree of certainty that it has absolutely nothing to do with the Chinese college students who are being pressed into service assembling iPhone 5 units, but any other explanations for why there seems to be a supply shortage will likely have a much diminished degree of certainty. I also worked with someone who did Sony repairs before coming to Asus, and she was always having problems getting parts. This sort of thing hits every company at some point. Anyone who can manage to perfect the process of supply chain management, such that this sort of thing never happens, will have every company in the world beating down their door with big bags of cash to get that person to come work for them.

  7. #7
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    105
    Posts
    4,154

    Sounds like your haveing a serious problem. I would still stick with the G75, lots of us have them with out problems or minor problems we have been able to solve here on this fourm. And we here are just a small % of the total number of these units sold. I would PM cl-scott
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •