Mine's been with them since August 22nd, I just hopethey don't stuff up with the thermal paste, but i dought they will
they said he was going to be running some stress tests and 3d tests and would update the drivers and make sure it's all working.
try calling them to find out whats going on, when i did they gave me the number of the actual service center that repairs the machines, rather than just talking to the suppurt person, that way i got news straight from the people working on my laptop.