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  1. #1

    Suggestions for RMA Issues?

    Would like to ask people to read over a post I made in the RMA/Warranty forum and give their opinions as to how to continue with this warranty process.

    Probably should have posted it here initially, since no one ever seems to make it to the bottom of the forum list to read down there... willing to bet it's only gotten the views it's gotten due to tweets/facebook.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    I can tell you that at least 2 different moderators looked at your first post, and you did put it in the right place. It's just that I didn't have any good advice for you. Your situation really sucks and I wish there was something that I could do for you.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    The worst part about the whole deal is that the phone based support seems to want to help out so hard but have their hands tied. Have talked to Sebastian, Shawntay, Britney, and Judy so far (Sebastian either had bad info, or lied.. so 3/4 isn't bad) all 4 have tried to help..... all 4 have been unable to do anything. Frustrated as all heck right now.

    Have gone ahead and taken it to Twitter, Facebook, and have sent an email to the VIP ASUS section... will see if anyone can address it. (Thought about getting ahold of Trin.. but have thought I'll try to take it through other channels before I start grabbing someone else's)

  4. #4
    I left ASUS, please contact cl-scott Array
    Join Date
    Oct 2010

    Hi Shadowlore,

    Check the other thread, I'm trying to get information about your RMA so i can help get it moved along.

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