The worst part about the whole deal is that the phone based support seems to want to help out so hard but have their hands tied. Have talked to Sebastian, Shawntay, Britney, and Judy so far (Sebastian either had bad info, or lied.. so 3/4 isn't bad) all 4 have tried to help..... all 4 have been unable to do anything. Frustrated as all heck right now.
Have gone ahead and taken it to Twitter, Facebook, and have sent an email to the VIP ASUS section... will see if anyone can address it. (Thought about getting ahold of Trin.. but have thought I'll try to take it through other channels before I start grabbing someone else's)