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  1. #1
    ROG Member Array
    Join Date
    Apr 2015

    Is the RMA in every country as bad as in mine?

    Basically my g751jy has been playing up alot, the problems are small so i dont really need them fixed asap but still.. basically, dc jack is wobbly, my left/right buttons on my trackpad are always pressed even though ive never dropped any liquids on my computer. Also my fans make a ton of noise on startup which seems to make everything vibrate and if i change my nbfc profile so that the fans dont boot up until my computer warms up a bit more they dont make any noise after they start up again... Anyway long story short, i emailed the RMA providers in my country (israel) and they phoned me to confirm the fact that if i want to get my computer fixed i need to pay to get all those problems fixed, i said ok, i dont want lets say the mouse buttons to be fixed, since i always use another mouse anyway, and forget the dc jack, its not the end of the world.. but they tell me that if they find a problem theyll fix it, but ill have to pay 40$ for the checkup, and pay for the shipping both ways since itll be like my computer isnt under waranty. For those wondering its 16$ each way for the shipping.. Is it like this in every country? i mean this is beyond useless, i also wanted to get my computer cleaned and repasted but they told me they dont even provide that service, i paid a premium for 3 years of RMA since it comes with the computer, meaning i have no choice but to take it but still... anyway sorry about my rant, hope you have had better experiences with RMA (wanted to say i love my laptop even though something seems to happen all the time)

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