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RMA Status through ASUS

Zjoseph
Level 7

‎10-16-2012 07:58 AM - last edited on ‎03-06-2024 07:00 PM by Community Admin

So i recently had an issue where when i turned on my notebook i recieved a solid black screen with a blinking cursor, I immediately called asus and since im in the warranty period they set up an RMA for me. I sent it out to the Milpitas repair center last friday. Ive been trying to check my RMA online but i get an error and it says it cannot be found. Im gettin nervous that il see it again and iwas wondering if anyone knows if i should contact the service center to check and if so, who do i call to reach the Milpitas repair center? 😞
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12 REPLIES 12

c_man
Level 11

‎10-16-2012 08:17 AM

Well, so far reports about Asus RMA are not great. It might take a while. You should have some phone number on your papers. Give them a call and ask.
Links:
Sound driver and settings
Asus G55 ang G75 disassembly / teardown guide
Reasons to buy G series
670M OC
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chrsplmr
Level 18

‎10-16-2012 08:20 AM

Welcome to ROG Zjoseph ..

PM cl-scott with your rma numbers and all your information..
he can, when he gets a speck of time, check things are moving along for you..
Dont panic .. the waiting is the worst part.

Thank you for your patience and respect here .. please keep us 'posted' as
to your progress and outcome ..
We are as concerned about this working out for you as you are .. this time and every time.c.


c_man .. no offense .. but let me point out again .. (for those playing along at home)
that 'the reports' are of those with issue .. we rarely if ever see the flawless executions.
Never having to say this would be great though eh ??? Not yet. alas.

chrsplmr's Links
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Zjoseph
Level 7
In response to chrsplmr

‎10-16-2012 09:01 AM

Thanks i appreciate the warm words, So far it has felt like a lifetime without my notebook and it has only been a little over a week! Hopefully things turn out, so far this forum has been very helpful! Thanks!
~Zach~
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c_man
Level 11

‎10-16-2012 09:06 AM

I always put in the good stuff. For example great service guys, but it takes ages for the parts to arrive. I've been there.
Links:
Sound driver and settings
Asus G55 ang G75 disassembly / teardown guide
Reasons to buy G series
670M OC
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Zjoseph
Level 7
In response to c_man

‎10-16-2012 09:14 AM

Well im hoping its just a hard-drive replacement which isn't too bad for its a fairly common part. Luckily my warranty runs out in 2 months! Im glad this happened when it did personally!
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chrsplmr
Level 18

‎10-16-2012 09:16 AM

cMan..I know .. didnt mean to suggest anything less my friend.

Zjoe ... hahha .. yes, lucky.
we are hope'n.c.

chrsplmr's Links
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c_man
Level 11

‎10-16-2012 09:18 AM

No problem. Guys in service said it's not that uncommon. I'm glad they fixed it in the end.
Links:
Sound driver and settings
Asus G55 ang G75 disassembly / teardown guide
Reasons to buy G series
670M OC
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Zjoseph
Level 7
In response to c_man

‎10-16-2012 09:22 AM

Yep, at this point its just a waiting game. Il have to give them a call later this afternoon and ask. Im very curious as to what the problem is for ive seen some posts online by searching google rgarding the same thing but no answers as to what it is!
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Zjoseph
Level 7
In response to Zjoseph

‎10-18-2012 12:05 PM

Got my machine back today and is already in beautiful working order, Thanks ASUS!!!!
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