erbSmoke .. Welcome to ROG .. What took you so long to join us friend ?
Please do as HiViz suggests and let Mr. cl-scott get eyes on your prized G. (include rma #'s, incident #'s ect.)
All involved 'hate' these stories and trust that none here will tolerate it. (They work to hard to.)
'We' are also disgusted with 'some' (they are the exception not the rule) so-called 'customer support' personell.
" and i even told the guy on the phone i am willing to pay.......I JUST WANNA PLAY GW2!!!!!!!!!!!!!!!!!!!!! "
Not too much to ask ... it is what you 'paid' for in the first place.
Also - I would like to say thank you for the patience in your post .. Please, keep us 'posted'.
NOTE to Visitors: This thread is a perfect example of why it is a good idea to be a Member .. cl-scott ... ect, ect.c.