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  1. #1
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    Overheating issues

    Hey there. I don't speak computer jargon, otherwise I would have tried to find this thread before I posted. I hope this is in the right spot. Basically, dumb it down for me if you respond lol!

    So I've noticed lately that my laptop is getting super hot and turning off by itself. Like burning my thighs sort of hot. I tried to take it apart as best I could and shoot some air by the graphics card vent and the intake. I then tried downloading malwarebytes, hoping maybe it was just an annoying virus taking up too much of my computer's time. Defragged and disc cleaned. Tried getting a fan that plugs into your port but the thing is useless since it just blows air at the bottom of my laptop, getting no where near intake. Nothing has worked. Oh and I've noticed my power supply (at least that's what I think it is, the black brick attached the cord) literally burns to the touch as well.

    I'll mention here that this happened in the past. I didn't notice if it was hot or not before, but it was turning off by itself. I was under warranty, then, so I sent it in and it worked well for about 8 months. Same thing is happening again.

    So, I downloaded SpeedFan to check my temperatures out. Sitting idle after initial turn on, it's at about 37C GPU. In the time it has taken me to log in here and write this far (about 4 minutes), the GPU is at 63C. Seems like a ginormous jump to me. After a couple hours of being on, it'll steadily sit at 75C, even if I'm just reading emails. The fun part starts when I try to game. It shoots up to almost 100C immediately upon logon to a game. So I went into BIOs and saw the tidbit about running in turbo. I changed it to 'normal' instead, thinking it would cool down. Wrong. Jumped from idle 75C to 85C in the span of a few minutes.

    I read something about thermal repasting. I'm sure I'll have to bring it into Best Buy or something, since I would probably somehow set my computer aflame if I tried. Should this be the route I take? Or is there some special something, some sort of settings, that I could try to help?

    (And, as a grand finale, after being on my computer for about 10-15 minutes, only on this page, my GPU is at 70C and blowing warm).

    Here's my info (yell at me if I forget something):

    Asus model G73J
    ATI Radeon HD 5870
    Windows 7 64bit
    Intel Core i7

    Games I try to play:

    World of Warcraft, Guild Wars 2, The Sims 3

    Thanks in advance!

  2. #2
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    First off DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT take that to Best Buy. They will charge you 500 bucks to not fix it. Take it to a local computer repair shop that you have checked out with the BBB or other reviews. More than likely the heatsinks are pluged up with dust. If you can not clean them yourself as I said take it to a local computer repair shop that you have checked out with the BBB or other reviews. And yes it would not hurt to clean off the old thermal paste and put new on.

  3. #3
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    Hello,

    Overheating issues are very common with laptops and notebooks. Cleaning it out with an air compressor can only do so much if theres an issue with your power or hardware components. Check google for common issues for your laptop model.

    I am interested to know how much of your laptop's resources are being used while your temperatures are over 60c? There needs to be some justification aside from the thermal design as to why your NB is generating heat.

    If you navigate to power options/change advanced power settings/processor power management/minimum processor state, note this value and make sure it isn't at 100%. If it is, your processor will run at maximum for everything including web browsing and the voltages supplied will be at maximum all the time. I don't know if your bios has speedstep and c1e states enabled, which should throttle your speed and voltage down when necessary and only throttle up only when an application requires such computing power e.g. gaming. However, even when enabled, your minimum processor state value will override with this in-built mechanism.

    Take a look at your task manager and arrange by memory or cpu usage. when you notice your temps are high, use TM to see whether there is a process that is overly or abnormally high in resources. It could be a software issue.

    Anything that may require taking apart the lappy should be done by a technician in case you break something. laptop thermal pastes for the cpu may come in the form of a paste or a thicker squarish strip. A strip cannot be reused once removed nor can it be replaced with paste of any kind- a new one will need to be sent from the manufacturer to the technician. If the technician is not familiar with strips, he/she may opt for paste and they'll likely worsen the issue at hand or worse still charge you extra for something that wasn't your fault.

    If the power is cutting out there may be an issue with the power supply/power delivery or there could be an acute component failure due to heat such as the graphics card. Some components don't react well with sustained heat especially if dust/hair fibers is involved. It's not a bad idea to run a few mild benchmarking/stress tests to isolate the cpu from other components such as your graphics. prime95 small fft tests and 3dmark 11 can help you narrow down the culprit. seeing 60c doesn't necessarily mean it has anything to do with the real problem, as intel will automatically shutdown the computer at 99-100c (i think those figures are still current) to prevent damage. 60c and 100c is a massive diffference.

    Have you tried removing the battery back and running directly from the wall outlet? and does this issue occur if you're running just on battery? Although its fairly normal for a charger unit to be hot, additional and unnecessary overheating will occur if your draining the battery while charging it. This practice will lead to early degradation in the same way as it does with a mobile phone. I suggest to remove the battery pack for now and see if the problem exists on ac.

    Let us know how you go.

    Dave,

  4. #4
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    Okay first things first, I decided to check out the task manager because it always sits idle at 75C. I see a whole bunch of crap that I have no clue what it is, most that don't even have a User Name, and I'm the only one on this computer. And when I click to end process, it says access denied (*****, this is MY computer!). Granted, the CPU column are all 00's, but still, you'd think if there were that many processes going at once it would slow things down. There were also like 5 chrome.exe *32...if I tried to close one, no matter which, it closes out my window. I didn't think Chrome should be open 5 times...but only with one tab open. Weird.

    I had googled around before and noticed a lot of people with the same problem I had with my same laptop, before I had come here I was going to try to tackle this on my own. A few were mentioning the thermal repasting, which is how I found out about that, and a few used external fans to help cool it down. I just don't understand how they manage to get air in this tiny crevice!

    I have not tried just staying plugged into the wall only. I'm going to try that now and see how that goes. As for the power options, I currently have it on power saver, thinking that would help it not overheat. I checked the values and for both 'on battery' and 'plugged in', the value is 5%.

    I will have to look into local computer repair shops. Thank you guys for all the help so far!

  5. #5
    ROG Guru: Yellow Belt Array
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    np.

    In regards to the access denied messages, there are many windows system processes that cannot be ended as they are required to enable the OS to function correctly. Microsoft have incorporated this into Windows. Of course, it is well known for malware to install itself to browser plugins/addons and the hdd in general that operate with a higher priority in task manager and that actually prevent you from interfering with whatever it was designed to do, but, i don't think your problem is caused by a virus at this point.

    I personally prefer ie9, as i've had my share of discrepancies with chrome and others before. It is apparently normal for the entire page to exit. This occurs with Ie9 as well, however, multiple processes for one page is something i don't agree with either.

    If you nav to start/run and type "msconfig", you will see on the startup tab the options to disable/untick programs from loading automatically so all you have to do is decide what you'd like to load at boot time and what not. The services tab will enable you to disable the service component of the programs listed the on startup tab if it applies e.g. you can disable itunes from loading automatically and also the system service to detect insertions of ipods/iphones.

    Regarding the heat, you'd think the gpu would be overheating even at idle with nothing open... if it is, your problem is really just about solved. Your problem is likely caused by your grapics card- either poor ventilation to the heatsink or poor performance from the current thermal paste. Arguably both and the feedback you've seen from others with the same issue is an indication of this.

    There's really nothing else you've said that gives real scope to the possibility of this being caused by anything else, given that you're running an i7 and your system is fine in other departments.
    If something was critically damaged, surely there would be a high probability the component would have failed completely by now, or close to it, and you'd (soon) be facing a different problem, such as no posting due to bad ram or psu, no vga/black screen or corrupt operating system due to bad sectors on the drive.

    Moreover, paying a technician to reformat the drive or basically remove "bad" software for you is a waste of money if you can do this yourself via Asus partition/os restore feature. Asus, HP, Dell, Toshiba and others usually ship computers with their own system services that may cause higher cpu usage but it shouldn't cause a gpu to overheat especially in the fashion that it does for you.

    Have you ever conducted a fresh format and windows installation using a windows disc? Doing this will undoubtedly wash over any 3rd party software-related problems/dangers for peace of mind if you so wish, and it will give you the opportunity to disable system services that are not needed from the word go. If the problem still exists, poor thermal design or thermal function is most likely the culprit but at least you know that for yourself before you spend any money or take risky action to have the gpu re-pasted. I bid you success with this endeavour if you decide to do it yourself.

    On the other hand, if you want to skip ahead as you've found it to be a common issue that others have solved with re-pasting, perhaps that is all the hint needed to proceed with the re-pasting asap before any long-lasting damage is done to your hardware.

    Keep me posted!

    Daveo

  6. #6
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    Wink

    You're the best! I will be keeping this response up while I try to screw around with what you said to do. Only problem is, I don't have a Windows disc to try that tactic. And I switched to Chrome because IE was giving me such a hard time loading pages, otherwise I'd just go back to it.

    I will start all these things shortly and report back. And oh, my boyfriend said to say thank you, too, since he couldn't figure it out lol thanks Daveo!

    - Alyssa

  7. #7
    ROG Guru: Yellow Belt Array
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    not a problem. gl

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