Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unknown Device after upgrading to Win 8 64bit

gelat
Level 7

‎11-11-2012 07:02 PM

I upgraded and everything works, but in device manager, I get unknown device, listed under Other Devices.

I have a g75vw-bbk5

Any ideas?
Labels:
0 Kudos
19,734 Views
7 REPLIES 7

madnj
Level 9

‎11-11-2012 07:19 PM

It could be a few different things, but one device that shows up is the Intel Management Engine Interface device (Need the Intel MEI package for that package). There's also a device that the wireless toggle utility takes care of.

Not sure if it's either of those, but if you post a screenshot of the device and subtabs of the detected device, someone should be able to help.

Particularly, if you can provide the device ID on the properties pages ( PCI\VEN_8086&DEV_1E3A&SUBSYS_14871043&REV_04) something like that (this is the Intel Management Engine Interface device for reference. We can identify the device by the PCI ID.
0 Kudos

Pitcher1
Level 9

‎11-11-2012 07:19 PM

HI, Are you sure all drivers have been install complete? and download form ASUS support website and follow the SOP to install.
0 Kudos

gelat
Level 7

‎11-11-2012 07:38 PM

I just updated the new 221 BIOS, and now have 2 unknown devices, and my keyboard backlighting is gone.

The device IDs are: ACPI\VEN_ATK&DEV_4001 (new after 221 BIOS flash)

and the original unknown is says Device ROOT\Kernel\0117 was configured. There is no hardware ID property
0 Kudos

Timerset
Level 7
In response to gelat

‎11-14-2012 11:53 PM

gelat wrote:
I just updated the new 221 BIOS, and now have 2 unknown devices, and my keyboard backlighting is gone.

The device IDs are: ACPI\VEN_ATK&DEV_4001 (new after 221 BIOS flash)

and the original unknown is says Device ROOT\Kernel\0117 was configured. There is no hardware ID property


Dude, It's ASUS Wireless Radio Control,
just load it:
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=480&m=ASUS+Wireless+Radio+Control&os=&hashe...
0 Kudos

madnj
Level 9

‎11-11-2012 07:41 PM

Yep, I had the same device after BIOS flashing. Install the wireless toggle application in the drivers list on the support site.

ASUS Wireless Radio Control (A driver to make you switch Airplane mode(Wireless) On/Off) specifically.

Also, try to FN- toggle the backlight back on (I had to do that also).

And if the toggle does not work, uninstall/reinstall the ATK package.

Drivers can be gotten here:

http://support.asus.com/Download.aspx?SLanguage=en&m=G75VW&p=3&s=388

*EDIT* to clarify, the wireless toggle app should take care of both devices in the list. I had 2 also, but they were both related in some way.
0 Kudos

Robertinocinque
Level 8
In response to madnj

‎01-12-2024 05:18 AM

hi 🙂

link not work

0 Kudos

gelat
Level 7

‎11-11-2012 07:55 PM

ok, I am trying all of this
0 Kudos