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  1. #1
    ROG Member Array GTVAPSAMTIK PC Specs
    GTVAPSAMTIK PC Specs
    MotherboardAsus Maximus VIII HERO
    ProcessorIntel 6770K
    CPU CoolerNoctua NH-D14
    Power SupplyEVGA SuperNova 1000 P2
    OS Windows 10 Pro 64

    Join Date
    Jul 2013
    Reputation
    10
    Posts
    23

    Post Newegg refused RMA

    I purchased ASUS crosshair VII HERO (New) on 15 OCT 2019. Spend over an hour assembling a system with cable management only to find out that it does not suppose 3rd gen Ryzen out of the Box. Solution is simple as updating the BIOS via ASUS provided software. After the update system refused to POST. There is no BIOS recovery or secondary BIOS to recover from. It only gives Code 00 and code AC and it stop's there during the boost process. This motherboard never powered up before or after the BIOS update.

    I picked up a cheap Asrock X470 board from my local store and it runs 3600X out of the Box without any updates required.

    Anyways I decided to pack everything in and return this board to Newegg for RMA. Newegg kept the RMA for over two weeks and upon contact I was informed that RMA has been refused due to missing Serial Number from the board itself and thus they are returning it back to the sender. Another week has passed by and I have yet to receive the motherboard back. Upon inquiry I was told to contact ASUS to get further assistance.

    Today 30 days have passed by and I have yet to receive the motherboard. It seems like Newegg intentionally refused the RMA and kept the motherboard to push the customer out of 30 days return period. I never took anything off the motherboard and it was still in like new condition when it was shipping back. Newegg is attempting throw a customer under the bus and offloading work to ASUS instead.

    Simply what are my options at this point ?.
    Last edited by GTVAPSAMTIK; 11-17-2019 at 12:39 AM.

  2. #2
    ROG Guru: Orange Belt Array SlackROG PC Specs
    SlackROG PC Specs
    MotherboardMaximus VIII Hero
    Processori7-6700K
    Memory (part number)Corsair LPX 16GB DDR4 2133 C13
    Graphics Card #1EVGA GTX 1060 06G-P4-6262-KR
    Sound CardMotherboard - Onboard
    MonitorMSI Optix G24C
    Storage #1Samsung 850 Pro SSD 128GB
    Storage #2Samsung 840 Pro SSD 128GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Meshify
    Power SupplyEVGA SuperNOVA 550 G3
    Keyboard Kingston HyperX Alloy FPS Pro
    Mouse Kingston HyperX Pulsefire
    Mouse Pad Kingston HyperX
    OS Slackware 14.2 x64 & Windows 10 x64
    SlackROG's Avatar
    Join Date
    Dec 2013
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    27
    Posts
    287

    I've been around since the day NewEgg was born, and back in those days it was a great geek place to buy from, there was no one else.

    I purchased from them, supported them like many geeks, sharing word about what a great place NewEgg was.

    NOW they are a complete and total mess of BS!

    I can't begin to tell you all the BS I have gone through with this company in the past year, I ended up getting so sick of it I had them close my account.

    I purchased from NewEgg for over a decade, but I will never buy from them ever again, unless they had a complete overhaul of the Executives, Owners, Management of that company, maybe I might reconsider if it was new owner, everyone old is gone and fired and it started fresh again, like NewEgg use to be.

    Also price gouging on NewEgg for many products is complete insanity, then NewEgg has overseas website domains now, and people in the various overseas sections of the world should be limited to those areas of business, so as to not compete against a local market, but on the .com for USA as example Americans still have to compete with their business with overseas merchants...

    Anyhow...

    No one should ever support this company again!
    Last edited by SlackROG; 11-17-2019 at 02:04 AM.

  3. #3
    ROG Member Array GTVAPSAMTIK PC Specs
    GTVAPSAMTIK PC Specs
    MotherboardAsus Maximus VIII HERO
    ProcessorIntel 6770K
    CPU CoolerNoctua NH-D14
    Power SupplyEVGA SuperNova 1000 P2
    OS Windows 10 Pro 64

    Join Date
    Jul 2013
    Reputation
    10
    Posts
    23

    I just received the motherboard back from the RMA department. It arrived with the Serial Number attached to the primary GPU slot intact. At this point I am thinking their RMA department overlooked or they are throwing a customer under the bus.

    They want me to contact Asus for assistance.

    "For further assistance, we recommend contacting the manufacturer directly to see if they can offer repair or replacement of the item(s) under the manufacturer warranty. Please use the following link to find the contact info for any manufacturer whose items we carry: Contact Manufacturer. "

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