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  1. #1
    BigKenW
    Guest

    Question ASUS ROG Mouse BSOD

    Hey all,

    I bought the G73JW-A1 and LOVE IT! Except for one thing, the mouse. The mouse works great when it works. I installed the drivers from Asus's website and the mouse stopped working. Then I used the touchpad to access the Asus ROG Mouse software and Windows 7 64-Bit gets a Blue Screen of Death. I wasn't able to uninstall the software either. I had to do a System restore to a day earlier to get it working again without the software. I figured it might be a fluke, so reinstalled. It did the same thing and I had to use System Restore to get the system going again.

    Since the mouse seemed to work without any problem without the software, I started using it that way. After a day or two I get a message from Windows that it couldn't install the USB device and an error message. The mouse stops working. I can move it to a different USB port, and it starts working again for a few days until the error.

    I even tried this with a Dell computer I have and the SAME thing happened with the mouse stopping working.

    Any ideas? I tried calling Asus tech support but was on hold too long.

    Thanks! -Ken

  2. #2
    ROG Enthusiast Array
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    It sounds like the mouse itself could be bad so getting a hold of ASUS for an RMA for the mouse would be the best bet. Have you tried E-Mail for RMA support?

  3. #3
    BigKenW
    Guest
    I am going to contact them today to see if they can get me going. It really stinks because I love the feel of this mouse. I will report back what they tell me.

  4. #4
    ROG Enthusiast Array
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    Hm.. Maybe I've got something like this.... There were a number of BSODs "BUGCODE_USB_DRIVER" when only USB device plugged in was ASUS mouse which come came with G73jw-A1.



    BigKenW,
    any luck?
    i've got full memory dump on this case... Going to contact them too..


    If someone's interested, here are dumps:
    mini: http://narod.yandex.ru/disk/start/13...1-34055-01.dmp
    full: http://narod.ru/disk/12083925001/MEMORY.7z.html

  5. #5
    ROG Guru: Orange Belt Array jorlanm's Avatar
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    Apr 2011
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    Can I use the ASUS RAZor mouse software with my Logitech Performance Mouse MX?
    -ASUS ROG G73SW-3DE-
    -Intel Core i7-2630QM Mobile Quad Processor
    -Intel HM65 Express Chipset +ICH10
    -17.3" 1920x1080 120Hz Anti-Glare Matte Screen
    -nVidia GeForce GTX 460m 1.5GB GDDR5 VRAM
    -nVidia 3D Vision Active Shutter Glasses
    -Creative EAX Advanced HD 5.0
    -THX TruStudio
    -8GB DDR3 1333MHz RAM (Max 32GB)
    -2x500 Seagate Momentous XT Hybrid HDD
    -Blu-Ray 4x Burner
    -Logitech Performance MX Darkfield Laser Mice
    -Microsoft Windows 7 Ultimate

    -XBOX360, PS3, Wii

  6. #6
    TeamROG Notebook Member Array Chastity@ASUS's Avatar
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    Oct 2010
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    Quote Originally Posted by jorlanm View Post
    Can I use the ASUS RAZor mouse software with my Logitech Performance Mouse MX?
    NO!
    Kicking Ass Since Today

  7. #7
    ROG Guru: Orange Belt Array jorlanm's Avatar
    Join Date
    Apr 2011
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    damn...I kinda lke how GUI is for the ASUS...the Logitech is so plain...The buttons are like placed the same anyway...
    -ASUS ROG G73SW-3DE-
    -Intel Core i7-2630QM Mobile Quad Processor
    -Intel HM65 Express Chipset +ICH10
    -17.3" 1920x1080 120Hz Anti-Glare Matte Screen
    -nVidia GeForce GTX 460m 1.5GB GDDR5 VRAM
    -nVidia 3D Vision Active Shutter Glasses
    -Creative EAX Advanced HD 5.0
    -THX TruStudio
    -8GB DDR3 1333MHz RAM (Max 32GB)
    -2x500 Seagate Momentous XT Hybrid HDD
    -Blu-Ray 4x Burner
    -Logitech Performance MX Darkfield Laser Mice
    -Microsoft Windows 7 Ultimate

    -XBOX360, PS3, Wii

  8. #8
    ROG Enthusiast Array
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    Quote Originally Posted by Lezz View Post
    Hm.. Maybe I've got something like this.... There were a number of BSODs "BUGCODE_USB_DRIVER" when only USB device plugged in was ASUS mouse which come came with G73jw-A1.



    BigKenW,
    any luck?
    i've got full memory dump on this case... Going to contact them too..
    Just a tiny update for those, who maybe running into the same issue:
    1)Asus support was of no use..
    2)BSODS are gone, after I've disabled "usb virtualization connector driver" in device manager. (Maybe this is not the actual reason, maybe there's something else)

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