Rampage 4 Extreme No threaded holes for CPU fan / Cooler?

[Khatru311]

Hi Guys,

I recently RMA'd my Rampage 4 extreme motherboard due to bad USB ports. Last Friday evening I received my RMA'd motherboard back. My motherboard no longer has the threaded holes around the CPU to insert the screws to hold a mounting bracket for a cooler. Instead there are just 4 holes that go through the motherboard. . When I originally purchased the motherboard I was unable to push anything through those holes. I purchased mounting screws and screwed them into the threaded holes and easily mounted my water cooler. Now I can't mount anything there. Asus support has not been helpful in this matter. They are saying that is an extra accessory that I need to purchase. I don't think that they truly understand what the issue is. This is not an accessory, it is a part of the motherboard when you get it. If you look at the picture of the motherboard on the website you can clearly see that the 4 holes around the CPU do not go completely through the motherboard. However, if you look at my attached picture you can see that the holes go through on my motherboard. Can someone from support please help me get my motherboard corrected?

Thank you,

[HiVizMan]

Please contact cl-scott via pm he works in the US customer support and may be best placed to assist you.

[Necrosan]

Yeah - seems like when you RMA'd it they sent you the board back with the X-Socket installed and not the stock LGA2011 mounting plate.
Best bet is to follow HiVizMan's advice.

[Khatru311]

Hi Guys,

Thank you for the quick response. I have never had an issue with ASUS before but LGA2011 has been a nightmare for me. I have emailed cl-scott. I hope that he can be of assistance. I just want to get my PC up and running again as quickly as possible. Thank you.

[mrmojorisin]

You can always install your cooler using its LGA1366 mounting hardware. Just consult your cooler's documentation.

[Rockford]

Yeah - seems like when you RMA'd it they sent you the board back with the X-Socket installed and not the stock LGA2011 mounting plate.
Best bet is to follow HiVizMan's advice.

Hmm..

Isnt the x-socket the plate that look like a X?, and is the one shipped with the boards from factory?

The square one, is the xtra (bag on the side),.

am i wrong?

[Necrosan]

Hmm..

Isnt the x-socket the plate that look like a X?, and is the one shipped with the boards from factory?

The square one, is the xtra (bag on the side),.

am i wrong?

The one shipped from the factory is just a standard LGA2011 mount.

The advertising on the box is definitely about using the "X-Socket" with your old 1366 coolers. (Which would be the square back plate)

Kind of strange though that the one that looks like an X is not really the "X-Socket"

[Khatru311]

mrmojorism,

The 1366 bracket screws are not long enough to get through the PCB and hold the cooler on. My motherboard came with the stock mounting plate attached. I never changed anything. I went to frozen cpu and purchased the Koolance longer mounting screws for a 1366 cooler on LGA 2011 and they screwed right in and everything was fine. I don't even know how to take off the stock bracket on the motherboard. Frankly, I'm guessing I got a refurb motherboard that had the x plate attached to it. The serial #'s do not match between the board I sent and the board i received. I know that is standard practice but still the x plate is useless for me.

[Rockford]

Thanks for sorting that out Nec..

[Khatru311]

Hi Guys,

It looks like I am not the only user to have this issue.

http://rog.asus.com/forum/showthread...l=1#post161321

Thank you,