- last edited on by
ROGBot
Hi Guys,
I recently RMA'd my Rampage 4 extreme motherboard due to bad USB ports. Last Friday evening I received my RMA'd motherboard back. My motherboard no longer has the threaded holes around the CPU to insert the screws to hold a mounting bracket for a cooler. Instead there are just 4 holes that go through the motherboard.
. When I originally purchased the motherboard I was unable to push anything through those holes. I purchased mounting screws and screwed them into the threaded holes and easily mounted my water cooler. Now I can't mount anything there. Asus support has not been helpful in this matter. They are saying that is an extra accessory that I need to purchase. I don't think that they truly understand what the issue is. This is not an accessory, it is a part of the motherboard when you get it. If you look at the picture of the motherboard on the website 
you can clearly see that the 4 holes around the CPU do not go completely through the motherboard. However, if you look at my attached picture you can see that the holes go through on my motherboard. Can someone from support please help me get my motherboard corrected?
Thank you,
I recently RMA'd my Rampage 4 extreme motherboard due to bad USB ports. Last Friday evening I received my RMA'd motherboard back. My motherboard no longer has the threaded holes around the CPU to insert the screws to hold a mounting bracket for a cooler. Instead there are just 4 holes that go through the motherboard.
. When I originally purchased the motherboard I was unable to push anything through those holes. I purchased mounting screws and screwed them into the threaded holes and easily mounted my water cooler. Now I can't mount anything there. Asus support has not been helpful in this matter. They are saying that is an extra accessory that I need to purchase. I don't think that they truly understand what the issue is. This is not an accessory, it is a part of the motherboard when you get it. If you look at the picture of the motherboard on the website you can clearly see that the 4 holes around the CPU do not go completely through the motherboard. However, if you look at my attached picture you can see that the holes go through on my motherboard. Can someone from support please help me get my motherboard corrected?Thank you,
Yeah - seems like when you RMA'd it they sent you the board back with the X-Socket installed and not the stock LGA2011 mounting plate.
Best bet is to follow HiVizMan's advice.
Best bet is to follow HiVizMan's advice.
MB: ASUS Rampage IV Black Edition
CPU: Intel Xeon E5-2697 v2 (Cooled by Corsair H100i w/ Noctua NF-F12 fans)
RAM: 64GB G.SKILL RipjawsZ 1600 (10-10-10-30)
GPU: EVGA GeForce GTX Titan X Hybrid
TV Tuners: 2 * Hauppauge HVR-1800
Case: CoolerMaster Cosmos 2
CPU: Intel Xeon E5-2697 v2 (Cooled by Corsair H100i w/ Noctua NF-F12 fans)
RAM: 64GB G.SKILL RipjawsZ 1600 (10-10-10-30)
GPU: EVGA GeForce GTX Titan X Hybrid
TV Tuners: 2 * Hauppauge HVR-1800
Case: CoolerMaster Cosmos 2
X Pack wrote:
Hmm..
Isnt the x-socket the plate that look like a X?, and is the one shipped with the boards from factory?
The square one, is the xtra (bag on the side),.
am i wrong?
The one shipped from the factory is just a standard LGA2011 mount.
The advertising on the box is definitely about using the "X-Socket" with your old 1366 coolers. (Which would be the square back plate)
Kind of strange though that the one that looks like an X is not really the "X-Socket" 😉
MB: ASUS Rampage IV Black Edition
CPU: Intel Xeon E5-2697 v2 (Cooled by Corsair H100i w/ Noctua NF-F12 fans)
RAM: 64GB G.SKILL RipjawsZ 1600 (10-10-10-30)
GPU: EVGA GeForce GTX Titan X Hybrid
TV Tuners: 2 * Hauppauge HVR-1800
Case: CoolerMaster Cosmos 2
CPU: Intel Xeon E5-2697 v2 (Cooled by Corsair H100i w/ Noctua NF-F12 fans)
RAM: 64GB G.SKILL RipjawsZ 1600 (10-10-10-30)
GPU: EVGA GeForce GTX Titan X Hybrid
TV Tuners: 2 * Hauppauge HVR-1800
Case: CoolerMaster Cosmos 2
