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  1. #1
    ROG Guru: Orange Belt Array Chris Manico PC Specs
    Chris Manico PC Specs
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    my asus Dvd burner...

    Got it this past Feb. from Newegg, and now recently all of a sudden I'm having problems getting it to open, and have had errors when burning cds, it was an OEM drive, and has 1 year limited parts and labor, who do I contact, asus or newegg? and if I end up having to RMA it to Asus, am i going to incure shipping charges?
    its the Asus DRW 24B1ST, i saw a few reviews on newgg with people having the same problem.
    Last edited by Chris Manico; 12-27-2012 at 05:51 PM.
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  2. #2
    iron man Array kkn's Avatar
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    take it up whit newegg since thats where you bought it.
    and if they refuse to take it back contact your closest asus suport center.
    thats my sugestion,.

  3. #3
    ROG Guru: Orange Belt Array Chris Manico PC Specs
    Chris Manico PC Specs
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    This item was purchased more than 30 days ago and is no longer eligible for a replacement RMA.

    I went into past purchases, and hit replace, and thats the message it gave me.
    Corsair Carbide 540 Air ~ AMD FX 8350 ~ Asus Crosshair V Formula Z ~ 1901 BIOS ~ Corsair Dominator Platinum 2400 MHz 2x8 Gb CMD16X3M2A2400C10 ~ EVGA GTX 1080 Ti ~ Corsair AX860i PSU ~ Samsung 840 Pro 256Gb SATA 3 SSD ~ WD 4 TB 7200 RPM 64 MB ( RMA'd ) ~ Creative Sound Blaster X-Fi Platinum ~ Corsair SP2500 2.1 Gaming Speakers ~ 27 Samsung SA550 HD LED Monitor ~

  4. #4
    Helium Chilled Array _ PC Specs
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    Quote Originally Posted by Chris Manico View Post
    This item was purchased more than 30 days ago and is no longer eligible for a replacement RMA.

    I went into past purchases, and hit replace, and thats the message it gave me.
    Time to phone ASUS then Usually it's a year on hardware to point of sale, but optical drives might be different.

  5. #5
    ROG Guru: Orange Belt Array Chris Manico PC Specs
    Chris Manico PC Specs
    MotherboardAsus Zenith Extreme
    ProcessorThreadripper 1950x
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    Graphics Card #1Evga 1080 Ti FE
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    Thanks, will do first thing in the morning
    Corsair Carbide 540 Air ~ AMD FX 8350 ~ Asus Crosshair V Formula Z ~ 1901 BIOS ~ Corsair Dominator Platinum 2400 MHz 2x8 Gb CMD16X3M2A2400C10 ~ EVGA GTX 1080 Ti ~ Corsair AX860i PSU ~ Samsung 840 Pro 256Gb SATA 3 SSD ~ WD 4 TB 7200 RPM 64 MB ( RMA'd ) ~ Creative Sound Blaster X-Fi Platinum ~ Corsair SP2500 2.1 Gaming Speakers ~ 27 Samsung SA550 HD LED Monitor ~

  6. #6
    ROG Guru: Black Belt Array Area 66's Avatar
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    it's a $ 19 DVD Drive, toast it in the garbage and order a new one. Don't loose your sleep and your time for $ 19

  7. #7
    ROG Guru: Orange Belt Array Chris Manico PC Specs
    Chris Manico PC Specs
    MotherboardAsus Zenith Extreme
    ProcessorThreadripper 1950x
    Memory (part number)CMD16GX4M4B3200C16-ROG
    Graphics Card #1Evga 1080 Ti FE
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    Heh 66, Alrady have a new one, got it for Xmas, already spoke to Asus, should be gettin an RMA in my email shortly, and yeah its only 19 bucks, but I've hardly used it, no reason it should have broke already.
    Corsair Carbide 540 Air ~ AMD FX 8350 ~ Asus Crosshair V Formula Z ~ 1901 BIOS ~ Corsair Dominator Platinum 2400 MHz 2x8 Gb CMD16X3M2A2400C10 ~ EVGA GTX 1080 Ti ~ Corsair AX860i PSU ~ Samsung 840 Pro 256Gb SATA 3 SSD ~ WD 4 TB 7200 RPM 64 MB ( RMA'd ) ~ Creative Sound Blaster X-Fi Platinum ~ Corsair SP2500 2.1 Gaming Speakers ~ 27 Samsung SA550 HD LED Monitor ~

  8. #8
    ROG Guru: Orange Belt Array 1ceTr0n's Avatar
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    Yeah, I noticed Asus no longer makes drives with lightscribe support which sucks. My Asus drive still works good but I wish it didn't make that power on "grinding" sound when I start up the computer ever time.

  9. #9
    No Longer Works at ASUS Array
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    Quote Originally Posted by Chris Manico View Post
    Heh 66, Alrady have a new one, got it for Xmas, already spoke to Asus, should be gettin an RMA in my email shortly, and yeah its only 19 bucks, but I've hardly used it, no reason it should have broke already.
    Not sure why people seem to be under this impression still, but ODDs are probably one of the single most common components to fail in computers. I'm not sure why that is myself, but based on around 3 years working as a hardware tech, ODD replacement was probably in the top 5 most common repairs I did.

    Anyway, let me know if there are any issues with the RMA or replacement drive.

  10. #10
    ROG Guru: Black Belt Array Area 66's Avatar
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    Ya ODD broke all the time. I receive a lot of DOA too. HD, PSU and ODD are the top 3, PSU damage mainly after a power utility surge. Few years back it was the modem after a storm, phones line was prone to get the statics of the lightning.

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