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  1. #1
    Pikahpi Clan Array redtiger's Avatar
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    G55 Problems during Shut Down

    Hey all !

    I have got my G55 about 2 months ago and as expected it has been working like a dream.

    However, this problem just started to surface a week ago.
    Whenever I want to shut down my g55, the screen turns blank ( just as usual ) , but then the keyboard lights and the power button remains lit . Hence the laptop is still running!!
    I have waited for quite a long time but the lights still does not turn off, so I had to force my G55 to shut down by holding down the power button

    Again, this only happened about a week ago, and it does not happen everytime I shut down, but occasionally ( I wouldnt call it rare too...)

    I have also recently installed Kaspersky anti virus a week ago and thats about the only change ( is it relevant to the problem?)

    Please advice/help/comment if you have fix/faced the same problem ! THANK YOU

  2. #2
    ROG Guru: Black Belt Array rewben PC Specs
    rewben PC Specs
    Laptop (Model)G55VW-3D
    MotherboardASROCK Z97 EXTREME 6
    ProcessorINTEL 4790K
    Memory (part number)G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD)
    Graphics Card #1ASUS STRIX-GTX980-DC2OC-4GD5
    Graphics Card #2ASUS STRIX-GTX980-DC2OC-4GD5
    MonitorDELL U2713HM
    Storage #1SAMSUNG SM843 480GB X2
    Storage #2WD GREEN 3TB X2
    CPU CoolerSWIFTECH H240-X
    CaseNZXT H440
    Power SupplyTHERMALTAKE TOUGHPOWER XT PLATINUM 1275W
    Keyboard CORSAIR K70 RGB
    Mouse STEELSERIES KINZU V3
    Headset STEELSERIES 9H
    Mouse Pad STEELSERIES QCK+
    Headset/Speakers LOGITECH Z506
    OS WINDOWS 10 PRO AU
    Network RouterASUS RT-AC66U

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    if you put your laptop to sleep (press fn+f1), can it wake up?

  3. #3
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    The problem started a week ago and you installed Kaspersky Antivirus a week ago... hmmmm.....

    http://forum.kaspersky.com/index.php?showtopic=185839
    Last edited by dstrakele; 01-29-2013 at 03:43 PM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  4. #4
    ROG Guru: White Belt Array AlexTheRepublican PC Specs
    AlexTheRepublican PC Specs
    Laptop (Model)G55VW-DH71
    MotherboardROG STRIX Z270H GAMING
    ProcessorIntel Core i7-7700K
    Memory (part number)Corsair Vengeance LPX Black 16GB DDR4 2133MHz CL13 Dual Channel Kit
    Graphics Card #1ASUS GeForce GTX 1070 STRIX GAMING 8GB DDR5 256-bit
    Storage #1WD Blue 1TB SATA-III 7200 RPM 64MB
    CPU CoolerCorsair Hydro H80i v2
    CaseCorsair Carbide SPEC-Alpha black-silver
    Power SupplyCorsair RMx Series RM550x, 80+ Gold 550W
    Keyboard Logitech G413
    Mouse Logitech G900
    Headset Logitech G913
    Mouse Pad ROG Whetstone
    Headset/Speakers Sony SRS-X2 (AUX)
    OS Windows 10 64-bit
    Network RouterASUS RT-AC1200G+
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    I guess this should be immediately noticed to ASUS and I recommend going to a local service.

  5. #5
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    No - we lost the election - now the OP needs to look for other Security software drivers that may be conflicting with Kaspersky Antivirus and choose which to uninstall (Kaspersky or the other Security software).

    There can be no sending the laptop out for Warranty repair unless a hardware issue is identified as the cause. This is because the Service Center will simply reinstall the ASUS Factory OS, which doesn't have Kaspersky Antivirus, so the issue will be 'resolved', when @redtiger could easily do that himself.
    Last edited by dstrakele; 01-29-2013 at 09:28 PM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  6. #6
    ROG Enthusiast Array
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    FWIW, I use ESET SmartSecurity, and have no problems shutting down my G55. May want to switch to it.

  7. #7
    New ROGer Array
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    i think you are reinstall Antivirus try again first, if same, try reinstall unnecessary sw, if same again, save your data restore OS.

  8. #8
    Pikahpi Clan Array redtiger's Avatar
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    Thank you all for your advices ! really appreciate it
    however I don't want to reinstall a new AV as my Kaspersky is still new )): So it would be a waste...
    What I am trying to do now is to just close Kaspersky everytime I want to shut down. And so far if I did that, the laptop shuts alright.

  9. #9
    ROG Guru: Black Belt Array rewben PC Specs
    rewben PC Specs
    Laptop (Model)G55VW-3D
    MotherboardASROCK Z97 EXTREME 6
    ProcessorINTEL 4790K
    Memory (part number)G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD)
    Graphics Card #1ASUS STRIX-GTX980-DC2OC-4GD5
    Graphics Card #2ASUS STRIX-GTX980-DC2OC-4GD5
    MonitorDELL U2713HM
    Storage #1SAMSUNG SM843 480GB X2
    Storage #2WD GREEN 3TB X2
    CPU CoolerSWIFTECH H240-X
    CaseNZXT H440
    Power SupplyTHERMALTAKE TOUGHPOWER XT PLATINUM 1275W
    Keyboard CORSAIR K70 RGB
    Mouse STEELSERIES KINZU V3
    Headset STEELSERIES 9H
    Mouse Pad STEELSERIES QCK+
    Headset/Speakers LOGITECH Z506
    OS WINDOWS 10 PRO AU
    Network RouterASUS RT-AC66U

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    nice i didn't know kaspersky could be the cause of this.

  10. #10
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    It is one culprit in a driver conflict that results in the shutdown delay behavior. With troubleshooting, it should be possible to identify the other conflicting driver and uninstall THAT program to resolve the problem and keep Kaspersky Antivirus.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

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