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  1. #1
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    Exclamation G55 Webcam issue

    Hi,

    I've had my G55 for about 4 months now and I had no issues with it. Kept it dust free, never even scraped or dropped it.

    Two weeks ago I tried to make a skype video call and it said I had no webcam so I checked device manager to see whats wrong and the webcam did not appear in there at all (not even as faulty, literally not in the list whatsoever).

    The weird thing is when I boot my laptop its there and it works, but after about an hour or so I hear the noise windows makes when you disconnect a USB stick for example and from that point onward its like I don't have a webcam at all.

    Any suggestions?

    Thank you for your help in advance.


    Kind Regards,
    Shiverous

  2. #2
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    If wiggling the laptop lid reconnects the webcam, you've got a hardware issue. The behavior of it being connected on startup then disconnecting sounds like a thermal expansion issue where electrical contact is lost as the connection heats up.

    However, I'd try installing the latest Intel Chipset Device Software with the -overall switch to ensure the update all the drivers before sending it in for Warranty repair.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  3. #3
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    Thank you for your help.

    If its not too much of a bother just to make sure I don't do something wrong could you please point me in the right direction where to get those drivers?


    Kind Regards,
    Shiverous

  4. #4
    ROG Guru: White Belt Array AlexTheRepublican PC Specs
    AlexTheRepublican PC Specs
    Laptop (Model)G55VW-DH71
    MotherboardROG STRIX Z270H GAMING
    ProcessorIntel Core i7-7700K
    Memory (part number)Corsair Vengeance LPX Black 16GB DDR4 2133MHz CL13 Dual Channel Kit
    Graphics Card #1ASUS GeForce GTX 1070 STRIX GAMING 8GB DDR5 256-bit
    Storage #1WD Blue 1TB SATA-III 7200 RPM 64MB
    CPU CoolerCorsair Hydro H80i v2
    CaseCorsair Carbide SPEC-Alpha black-silver
    Power SupplyCorsair RMx Series RM550x, 80+ Gold 550W
    Keyboard Logitech G413
    Mouse Logitech G900
    Headset Logitech G913
    Mouse Pad ROG Whetstone
    Headset/Speakers Sony SRS-X2 (AUX)
    OS Windows 10 64-bit
    Network RouterASUS RT-AC1200G+
    AlexTheRepublican's Avatar
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    It might be a random issue. Just ask ASUS in your country, and go repair it if you still have your warranty.

  5. #5
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Quote Originally Posted by Shiverous View Post
    ... where to get those drivers?
    Git 'em here ( http://downloadcenter.intel.com/Deta...ility&lang=eng), while they're hot!

    Be sure to use the -overall switch for installation. It is not a default install option.
    Last edited by dstrakele; 01-29-2013 at 10:35 PM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  6. #6
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    you can send back to rma, if hw problem.

  7. #7
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    Yeah I will, the only thing is I'll be back in the country I got the laptop from in 3 months so I wanted to try some software fixes before that Nevertheless its not like I actually use the webcam that intensively, its just a bit annoying that it broke so fast especially cause I had/have so many asus products and this is the first one that gave me any issues.

    Thanks for all your help people, appreciate it.


    Kind Regards,
    Shiverous

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