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  1. #1
    ROG Member Array
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    Exclamation G73jh Temporary freezing/extreme lagging at random intervals.

    I have read a couple of forums from people with possibly similar problems. In the forums the problem was never really solved as far as I could find. Because of this, I am posting this here as a desperate plea for help.

    The Problem: Freezing of computer for approx 2 seconds at random times. Occurs as often as every other minute or as rare as every 2 hours.

    Attempted Solutions:
    Clean install of Windows 7 - failed
    Replaced hard drive and clean install - failed
    Update all drivers - failed
    Call ASUS Support - never encountered something so frustrating as trying to interpret those accents
    Call Best Buy support - Wanted to charge me up to $200 just to ADDRESS the problem.
    Plea to ASUS ROG for a god-send - underway

    Additional Details - IMPORTANT:
    Something I just recently noticed... When the "lag" spikes occur, the i7 processor's 8 "virtual" cores all spike to at least 98%. This hints at a faulty processor. Funny how it comes up around the time my warranty expires...

    Laptop Details:
    ASUS "Best-Buy Version" G73jh
    Intel i7 mobility
    ATI Mobility Radeon HD 5870 Graphics
    6 GB RAM
    64 GB Crucial SSD (custom addition)
    500 GB original hard drive
    Warranty expired 1 week ago. :/

    EDIT: With a little searching here (not sure how I didn't see it before) I found this other forum post. Looks as if still no actual solution was found.
    Link to forum post: http://www.asusrog.com/forums/showth...e-on-the-G53JW.

    EDIT2: Chastity corrected that I actually G73jh.

  2. #2
    TeamROG Notebook Member Array Chastity@ASUS's Avatar
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    Well, for starters, if you have a 5870M, then you have a JH model.

    The lag spikes can be from a number of things, so I'll just list them:

    Can be caused by hardware acceleration in browsers during video streaming, even if the stream is idle. Solutions: make sure Flash is current. some combos of C++ and Silverlight + .Net packages also known to cause issues. Uninstall all and then update them, I prefer one at a time, and using Redist packages.

    IIRC, the C300 needed a firmware update. Make sure whatever model of SSD you have has a current firmware.

    If you do indeed have a JH, make sure you are updated to 213, and your video BIOS is updated to 012.020.xxx v93 version listed on my Driver and Application page.
    Kicking Ass Since Today

  3. #3
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    Well I THINK I have solved it. Like you said in the other forum, I THINK that it is my Anti-Virus protection. My "McSvHost.exe" started by McAfee was hogging the CPU. Still don't know how exactly to fix it other than to just "end process".

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Other than making sure that the A/V software is up to date and/or reinstalling it there isn't much you can do. I've switched to Avast and have been satisfied.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    ROG Guru: Yellow Belt Array irdmoose's Avatar
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    Easiest fix is to uninstall Mcafee and install the FREE (and arguably far superior) Microsoft Security Essentials. It's very light weight, and does the job nicely. If you want a paid one, I've had really good results with Eset NOD32. Both run nicely on virtual machines without noticeably slowing them down, and I use them both (not both on the same machine of course). However, remember: the best protection against viruses, spyware, malware, etc. is you; even the best antivirus can be defeated by not practicing safe browsing habits.

  6. #6
    ROG Member Array
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    I had few seconds freezing randomly on my ROG with Core i7-9700. I searched many discussions and did many things but nothing could fix it until it became worse and I noticed that the cause is my Seagate 3TB hard disk. I replaced the Hard Disk with new 4TB. It solved this randomly few seconds freezing completely.

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