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  1. #1
    ROG Member Array
    Join Date
    Jul 2011

    Exclamation G73jh Temporary freezing/extreme lagging at random intervals.

    I have read a couple of forums from people with possibly similar problems. In the forums the problem was never really solved as far as I could find. Because of this, I am posting this here as a desperate plea for help.

    The Problem: Freezing of computer for approx 2 seconds at random times. Occurs as often as every other minute or as rare as every 2 hours.

    Attempted Solutions:
    Clean install of Windows 7 - failed
    Replaced hard drive and clean install - failed
    Update all drivers - failed
    Call ASUS Support - never encountered something so frustrating as trying to interpret those accents
    Call Best Buy support - Wanted to charge me up to $200 just to ADDRESS the problem.
    Plea to ASUS ROG for a god-send - underway

    Additional Details - IMPORTANT:
    Something I just recently noticed... When the "lag" spikes occur, the i7 processor's 8 "virtual" cores all spike to at least 98%. This hints at a faulty processor. Funny how it comes up around the time my warranty expires...

    Laptop Details:
    ASUS "Best-Buy Version" G73jh
    Intel i7 mobility
    ATI Mobility Radeon HD 5870 Graphics
    6 GB RAM
    64 GB Crucial SSD (custom addition)
    500 GB original hard drive
    Warranty expired 1 week ago. :/

    EDIT: With a little searching here (not sure how I didn't see it before) I found this other forum post. Looks as if still no actual solution was found.
    Link to forum post:

    EDIT2: Chastity corrected that I actually G73jh.

  2. #2
    TeamROG Notebook Member Array Chastity@ASUS's Avatar
    Join Date
    Oct 2010

    Well, for starters, if you have a 5870M, then you have a JH model.

    The lag spikes can be from a number of things, so I'll just list them:

    Can be caused by hardware acceleration in browsers during video streaming, even if the stream is idle. Solutions: make sure Flash is current. some combos of C++ and Silverlight + .Net packages also known to cause issues. Uninstall all and then update them, I prefer one at a time, and using Redist packages.

    IIRC, the C300 needed a firmware update. Make sure whatever model of SSD you have has a current firmware.

    If you do indeed have a JH, make sure you are updated to 213, and your video BIOS is updated to v93 version listed on my Driver and Application page.
    Kicking Ass Since Today

  3. #3
    ROG Member Array
    Join Date
    Jul 2011

    Well I THINK I have solved it. Like you said in the other forum, I THINK that it is my Anti-Virus protection. My "McSvHost.exe" started by McAfee was hogging the CPU. Still don't know how exactly to fix it other than to just "end process".

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Other than making sure that the A/V software is up to date and/or reinstalling it there isn't much you can do. I've switched to Avast and have been satisfied.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    ROG Guru: Yellow Belt Array irdmoose's Avatar
    Join Date
    May 2010

    Easiest fix is to uninstall Mcafee and install the FREE (and arguably far superior) Microsoft Security Essentials. It's very light weight, and does the job nicely. If you want a paid one, I've had really good results with Eset NOD32. Both run nicely on virtual machines without noticeably slowing them down, and I use them both (not both on the same machine of course). However, remember: the best protection against viruses, spyware, malware, etc. is you; even the best antivirus can be defeated by not practicing safe browsing habits.

  6. #6
    ROG Member Array
    Join Date
    May 2020

    I had few seconds freezing randomly on my ROG with Core i7-9700. I searched many discussions and did many things but nothing could fix it until it became worse and I noticed that the cause is my Seagate 3TB hard disk. I replaced the Hard Disk with new 4TB. It solved this randomly few seconds freezing completely.

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