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  1. #1
    ROG Enthusiast Array
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    G75VW USB ports not working (except one)

    I had some problems with USB ports after doing a clean Windows 7 installation.
    It seams that only 1 port is working, the one with a thunder icon (constantly powered) on the right side of my laptop.
    Devices connected to all other ports are recognized by the system and their drivers but they do not function properly or gets disconnected after a while.
    I have installed drivers (v1.​0.​7.​248) from Intel's website but this action did not change anything.

    Any one else got this problem?
    Asus ROG G75VW-T1141V-8
    Intel Core-i7 3610QM, 8GB RAM
    NVIDIA GeForce GTX660M, 128GB SSD + 750GB HDD
    BIOS v210

  2. #2
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    Since you did a clean install of Win7 I would suggest you update all of the drivers specifically the chipset and USB3.0 drivers.
    G55VW-DS71 - i7 3610QM - 16gb DDR3 1600mhz - 128gb SSD - GTX 660M 2gb

  3. #3
    ROG Guru: Black Belt Array rewben PC Specs
    rewben PC Specs
    Laptop (Model)G55VW-3D
    MotherboardASROCK Z97 EXTREME 6
    ProcessorINTEL 4790K
    Memory (part number)G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD)
    Graphics Card #1ASUS STRIX-GTX980-DC2OC-4GD5
    Graphics Card #2ASUS STRIX-GTX980-DC2OC-4GD5
    MonitorDELL U2713HM
    Storage #1SAMSUNG SM843 480GB X2
    Storage #2WD GREEN 3TB X2
    CPU CoolerSWIFTECH H240-X
    CaseNZXT H440
    Power SupplyTHERMALTAKE TOUGHPOWER XT PLATINUM 1275W
    Keyboard CORSAIR K70 RGB
    Mouse STEELSERIES KINZU V3
    Headset STEELSERIES 9H
    Mouse Pad STEELSERIES QCK+
    Headset/Speakers LOGITECH Z506
    OS WINDOWS 10 PRO AU
    Network RouterASUS RT-AC66U

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    if you had charger plus installed, uninstall it and reboot and see how it goes.

  4. #4
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    did you try download driver from ASUS website? is it work?

  5. #5
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    Yea this has been a problem for a few of us. You have the right USB 3. 0 driver installed, so uninstall the ASUS Charger plus from Programs and features reboot twice then reinstall the Asus Charger Plus reboot twice again. Sounds silly but for some reason rebooting twice seems to have worked for some of us. The charger Plus some how seems to effect the power supply to all ports, once set up problem goes away. this last USB 3.0 driver when I installed it a couple of weeks ago I had to do the charger plus routine again. to get working again. Only some of us have had the problem. It took me a few days back in July to get it all sorted out. There are a few threads dealing with it.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
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  6. #6
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    Quote Originally Posted by scarletvw View Post
    Since you did a clean install of Win7 I would suggest you update all of the drivers specifically the chipset and USB3.0 drivers.
    I have both drivers installed. Tried to update the chipset driver. The setup goes all the way, at the end it says that everything went ok, but in Device Manager I see the old version...

    Can I somehow remove the old version to install the new one properly?

    Quote Originally Posted by Mike_Lu@ASUS View Post
    did you try download driver from ASUS website? is it work?
    Yes, It worked the same way as the one from Intel's website.

    Quote Originally Posted by rewben View Post
    if you had charger plus installed, uninstall it and reboot and see how it goes.
    Quote Originally Posted by Clintlgm View Post
    Yea this has been a problem for a few of us. You have the right USB 3. 0 driver installed, so uninstall the ASUS Charger plus from Programs and features reboot twice then reinstall the Asus Charger Plus reboot twice again. Sounds silly but for some reason rebooting twice seems to have worked for some of us. The charger Plus some how seems to effect the power supply to all ports, once set up problem goes away. this last USB 3.0 driver when I installed it a couple of weeks ago I had to do the charger plus routine again. to get working again. Only some of us have had the problem. It took me a few days back in July to get it all sorted out. There are a few threads dealing with it.
    I didn't install ASUS Charger+ software at all. I'll try this solution, but does this software needs to run in the background all the time to make the USB ports work?
    Asus ROG G75VW-T1141V-8
    Intel Core-i7 3610QM, 8GB RAM
    NVIDIA GeForce GTX660M, 128GB SSD + 750GB HDD
    BIOS v210

  7. #7
    ROG Guru: Black Belt Array rewben PC Specs
    rewben PC Specs
    Laptop (Model)G55VW-3D
    MotherboardASROCK Z97 EXTREME 6
    ProcessorINTEL 4790K
    Memory (part number)G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD)
    Graphics Card #1ASUS STRIX-GTX980-DC2OC-4GD5
    Graphics Card #2ASUS STRIX-GTX980-DC2OC-4GD5
    MonitorDELL U2713HM
    Storage #1SAMSUNG SM843 480GB X2
    Storage #2WD GREEN 3TB X2
    CPU CoolerSWIFTECH H240-X
    CaseNZXT H440
    Power SupplyTHERMALTAKE TOUGHPOWER XT PLATINUM 1275W
    Keyboard CORSAIR K70 RGB
    Mouse STEELSERIES KINZU V3
    Headset STEELSERIES 9H
    Mouse Pad STEELSERIES QCK+
    Headset/Speakers LOGITECH Z506
    OS WINDOWS 10 PRO AU
    Network RouterASUS RT-AC66U

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    to install the new intel chipset driver you need the '-overide -overall' switch (i.e. run the command prompt as administrator; navigate to the folder in which the setup.exe of intel chipset driver is located; then type 'setup.exe -overide -overall'). after that you need to reinstall the rst and usb driver.

  8. #8
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    Quote Originally Posted by rewben View Post
    to install the new intel chipset driver you need the '-overide -overall' switch (i.e. run the command prompt as administrator; navigate to the folder in which the setup.exe of intel chipset driver is located; then type 'setup.exe -overide -overall'). after that you need to reinstall the rst and usb driver.
    Thanks for the tip! The update went ok now.
    Still no effect though
    Asus ROG G75VW-T1141V-8
    Intel Core-i7 3610QM, 8GB RAM
    NVIDIA GeForce GTX660M, 128GB SSD + 750GB HDD
    BIOS v210

  9. #9
    ROG Guru: Black Belt Array rewben PC Specs
    rewben PC Specs
    Laptop (Model)G55VW-3D
    MotherboardASROCK Z97 EXTREME 6
    ProcessorINTEL 4790K
    Memory (part number)G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD)
    Graphics Card #1ASUS STRIX-GTX980-DC2OC-4GD5
    Graphics Card #2ASUS STRIX-GTX980-DC2OC-4GD5
    MonitorDELL U2713HM
    Storage #1SAMSUNG SM843 480GB X2
    Storage #2WD GREEN 3TB X2
    CPU CoolerSWIFTECH H240-X
    CaseNZXT H440
    Power SupplyTHERMALTAKE TOUGHPOWER XT PLATINUM 1275W
    Keyboard CORSAIR K70 RGB
    Mouse STEELSERIES KINZU V3
    Headset STEELSERIES 9H
    Mouse Pad STEELSERIES QCK+
    Headset/Speakers LOGITECH Z506
    OS WINDOWS 10 PRO AU
    Network RouterASUS RT-AC66U

    Join Date
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    what's your current power plan? try adjust the usb settings in your current power plan (disable power management?)

  10. #10
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    I'm using balanced power plan, my laptop is always connected to power supply.
    The "USB selective suspend setting" (or whatever it is called in English) is turned OFF.
    Asus ROG G75VW-T1141V-8
    Intel Core-i7 3610QM, 8GB RAM
    NVIDIA GeForce GTX660M, 128GB SSD + 750GB HDD
    BIOS v210

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