Results 1 to 6 of 6
  1. #1
    blamma
    Guest

    Black screen issue!

    Hello people!

    I`ve just acquired a g73jh. I`ve managed to get it round nicely for about two hours until I was asked to update my drivers. I wish I hadn´t done it,for two hours later my lappy showed some nasty vertical black & grey lines which froze my computer.

    Ever since that moment, my computer has not booted. The keyboard lights turn on for a second and then they go off.The screen remains pitch black and the only buttons which are lighted are the power button and the three small buttons on the upper left side.

    Has anyone ever encountered such thing before? Any advice will be greatly appreciated!

  2. #2
    ROG Guru: Yellow Belt Array irdmoose's Avatar
    Join Date
    May 2010
    Reputation
    22
    Posts
    151

    Have you tried connecting an external monitor to your laptop to test it? Which driver(s) did it ask to update? Does it produce the normal startup sounds, and have you disconnected the battery and power adapter and then plugged it all back in?

  3. #3
    blamma
    Guest
    1) I tried connecting my monitor to the laptop and I´ve had no success.
    2)Regarding the drivers, I`m afraid I didn´t pay much attention to them the only thing I remember was that the update was triggered when I installed directx 9.0c.
    3)Sadly, the computer is silent as if it were idle or asleep, but the lights are still on. If you are talking about windows sounds, forget it, I don´t hear a thing :P
    4)Tried and had no success. I even tried disassembling the damn thing.

  4. #4
    TeamROG Notebook Member Array Chastity@ASUS's Avatar
    Join Date
    Oct 2010
    Reputation
    18
    Posts
    1,334

    Open the bottom and remove your secondary HDD. See if you can then boot. You can also try removing the battery, hit Power 5 times, then plug in the AC and see if she boots up properly.
    Kicking Ass Since Today

  5. #5
    blamma
    Guest
    I bought the refurbished version so it doesn´t come with two HDDs.Still, I tried booting it with no HDD (crazy as it may sound) but I got nothing.
    I tried taking out pretty much everything there was at hand: Mems, battery. No use...
    It´d be great if there were any other tests available before I call Asus for a replacement.

  6. #6
    TeamROG Notebook Member Array Chastity@ASUS's Avatar
    Join Date
    Oct 2010
    Reputation
    18
    Posts
    1,334

    Sounds to me you will need to have is serviced. You may have a 30-90 day warranty on the refurb from your seller.
    Kicking Ass Since Today

Similar Threads

  1. G52SW Screen Issue
    By Ryatic in forum G Series Gaming Notebooks
    Replies: 3
    Last Post: 07-09-2011, 05:31 AM
  2. G73 Black Screen Crash
    By Kale in forum G Series Gaming Notebooks
    Replies: 5
    Last Post: 06-28-2011, 11:33 PM
  3. Screen Flickering Issue
    By Patrick De Palma in forum G Series Gaming Notebooks
    Replies: 2
    Last Post: 03-16-2011, 03:23 PM
  4. Replies: 1
    Last Post: 02-03-2011, 09:10 PM
  5. Replies: 8
    Last Post: 12-07-2010, 08:57 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •