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Single key on keyboard acting unusual.

DigitalZebra
Level 7

‎03-04-2013 06:56 PM - last edited on ‎03-06-2024 09:53 PM by Community Admin

Howdy fellow RoG(ers?)-

I come to you today, with a simple issue. My six key, on my keyboard is beginning to act very indifferent. Sometimes the key will work, sometimes it won't. The six key on my number pad works perfectly fine, that is the only key having a problem. It work's 50% of the time.

Is this an issue that will cost me time to send in my laptop?

I've got the G75VW-BBK5.
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4 REPLIES 4

PhatJhn
Level 7

‎03-04-2013 07:16 PM

Sounds like a defective button on the keyboard.

Based on the age of the laptop you may want to R M A it. If is out of warranty you perhaps replace the keyboard.

Or find one from a reputable supplier and based on your skill install it yourself.
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Pitcher1
Level 9

‎03-04-2013 10:07 PM

i suggest you send back to asus service center to change, replace, repair, because it can be using warranty if you are under warranty.
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DigitalZebra
Level 7
In response to Pitcher1

‎03-05-2013 08:45 AM

Mike_Lu@ASUS wrote:
i suggest you send back to asus service center to change, replace, repair, because it can be using warranty if you are under warranty.


I've looked here on RoG's site for support- any idea where the info would be for warranty? I'm supposing I should check in the box for warranty papers.
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cl-Albert
US Customer Loyalty Agent

‎03-05-2013 02:39 PM

Sounds like you purchased it from BestBuy if you have the G75VW-BBK5.
If you are located in the U.S. and Canada and want to reach ASUS support, please check this link for contact information.
Intermittent problems are more difficult to catch though, so include any information that you can to help the technicians see the problem (ask them to press the '6' key (above the 'Y") ten times if never works ten times in a row, etc.).
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