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  1. #1
    Del87
    Guest

    Help with G73JH graphics card going out?

    The title explains it all. I bought this monster of a laptop back in April at Best Buy and was very pleased at how powerful it was. Played everything I threw at it just fine, didn't even need to overclock anything.

    Now I'm in Aghanistan and the machine took a turn for the worst. I don't know if dust has anything to do with it but I've been looking all over the net and it seems quite a bit of people have the same issue or have in the past. The end result being having to send it in to be fixed. As I said I'm deployed right now and that would just take forever. Is there anything I can do on my own?

    I start it up and I know it's working because i can hear the startup sounds and even put in my password and hear the desktop load up, but no visuals at all. On the rare occasion it does show video feedback, it's very distorted and looks like the screen is broken but it isn't, the graphics are shot. There is no reset button anywhere on this version.

    Any thoughts?
    Thanks!

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
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    MonitorBenQ BL3200PT
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    Make sure that you clean the vents out as thoroughly as possible. My brother was deployed over there and his laptop came back looking like it had been through a war zone... *ducks*

    The other thing is that you may have a loose connection inside. You could try opening her up and see if you can verify the display connection. Of course breaking any warranty stickers (are there any?) would make it impossible to RMA when you do get back stateside.
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  3. #3
    Del87
    Guest
    Where would the stickers be placed?

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
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    Posts
    7,439

    Stickers are used to cover screws usually. This makes it difficult to open and potentially mess up hardware without leaving evidence. It's the same reason that Apple puts water sensors inside of their hardware. Businesses want to pay for their mistakes, not user mistakes.

    Anyway, I'm not sure if ASUS even does this. I've got ASUS desktop components but I haven't owned a new laptop in years.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    Del87
    Guest
    Well after following a youtube video very carefully, I opened her up and all the cables were attached. Guess what I found. When I powered it on, only the leftside fan was working. So I'm assuming the graphics card recently just died since the right fan died. Could've gotten it that way or it just died sometime since April. Woe is me.

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