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  1. #1
    ROG Guru: White Belt Array StreetGT's Avatar
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    RMA Asus G75VX - The Truth

    Hi everyone, I'm here to share with you my rage about the RMA, and show what Asus is..
    At 6 of February I sent my G75VX to RMA for they fix the problem which most of people know it, the horizontal lines in dark colors. Today 6 of March ( 1 Month hummm) they send me back the VX, they said it was fixed. When I turn off my PC for test if it was fixed, but arhrhrhrrhr, the problem still here, horizontal lines still here.
    So, what i'm thinking about? They fix it? They opened it? They know about the problem? ( Probably Yes).
    You guys don't let Asus make what they want, you guys have rights, rights for complaint. I'm just sharing with you guys my really frustration about it.
    It's my 2nd G75VX, the 1st one had a Fan problem, a strange noise.

    So, I will keep it here waiting a answer from Marchall.

    PS: I'm from Portugal.

  2. #2
    ROG Guru: Yellow Belt Array
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    I have heard horror stories about RMA or any warranty work with Asus, so far I'm not liking it. It seems to be a pretty common thing with asus support. I'm glad I haven't had any issues with my laptop yet(fingers crossed) anyone have any good successful stories?

  3. #3
    ROG Guru: Green Belt Array
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    Man they wont ever fix this problem. People have been trying to get it fixed on the VW's Asus wont even return my calls on this matter. All Asus does is Lie about stuff on this issue and they wont fix it. Im not surprised they did not fix yours.


    Also if you hear back from him send him to the forums tell him i am still waiting on my return phone call from 9 months ago about a VW issue.


    Here are some facts.

    Asus knows about this problem.

    It affects the VW's and VX's unknown % i attempted to take a poll and mods deleted the post saying they do not publish defect information. What makes me baleave the % of them is well over 50%.

    Asus will not fix this issue.

    Seem the problems are coming from one plant. The displays are all the same brand but i found them to come from two plants and all the problem displays are coming from the same one.

    Only fix is a new display.

    Asus wont even look at the display. They know its a problem but they will not fix it so they wont even look at the display if its sent back. Not long ago a guy sent the system back for a RMA and used a uv pen to make a pattern on the rubber plugs for the display to tell if they were removed and reinstalled since he would be able to tell. When he got it back he used a uv light and they were not touched. And no one on these forums is shocked that they dont fix stuff or even expects them to fix it.


    My advice is save your self some time and shipping money. Just put up a nice LCD and upgrade it and install it your self. Its not all that hard and the upgrade will be cheap about $100 and will fix the problem why giving you better colors, contrast and viewing angles. But if you want keep pushing them dont give up and remember the Squeaky wheel gets the oil and i will stand behind you 110% on this issue.

  4. #4
    ROG Guru: Yellow Belt Array
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    I'm torn on my decision to keep this asus now. I'm not going to keep a machine with potential problems and having I deal with what seems to be very bad support and utter lack of care by a company.

  5. #5
    New ROGer Array
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    First, you can visit this website for service center at Portugal (http://www.asus.com/support/Hotline/)
    Second, are the RMA change new one for you or jsut repair, i am not help asus to say, maybe they can not duplicate issue for your laptop, i say maybe.

  6. #6
    ROG Guru: Orange Belt Array Vicodin's Avatar
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    I keep hearing about these screen issues. I sure am I glad I am in the % with a perfect screen!

  7. #7
    ROG Guru: White Belt Array StreetGT's Avatar
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    Quote Originally Posted by Mike_Lu@ASUS View Post
    First, you can visit this website for service center at Portugal (http://www.asus.com/support/Hotline/)
    Second, are the RMA change new one for you or jsut repair, i am not help asus to say, maybe they can not duplicate issue for your laptop, i say maybe.
    If people from here say that Asus don't fix this issue, i just see a thing, i'm free to get my €€€ back and don't recommend Asus for anyone and buy a new latptop.
    Last edited by StreetGT; 03-07-2013 at 09:26 AM.

  8. #8
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    I'm just about to RMA my G75VX, It doesn't wake up from sleep and theres the problem with dark backgrounds on the screen too.
    Should I believe that my problem won't be fixed?

    -RocketD0G!

  9. #9
    ROG Guru: White Belt Array StreetGT's Avatar
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    Quote Originally Posted by RocketD0G View Post
    I'm just about to RMA my G75VX, It doesn't wake up from sleep and theres the problem with dark backgrounds on the screen too.
    Should I believe that my problem won't be fixed?

    -RocketD0G!
    Yep, as people comment here, they won't fix it.

  10. #10
    ROG Guru: Black Belt Array rewben PC Specs
    rewben PC Specs
    Laptop (Model)G55VW-3D
    MotherboardASROCK Z97 EXTREME 6
    ProcessorINTEL 4790K
    Memory (part number)G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD)
    Graphics Card #1ASUS STRIX-GTX980-DC2OC-4GD5
    Graphics Card #2ASUS STRIX-GTX980-DC2OC-4GD5
    MonitorDELL U2713HM
    Storage #1SAMSUNG SM843 480GB X2
    Storage #2WD GREEN 3TB X2
    CPU CoolerSWIFTECH H240-X
    CaseNZXT H440
    Power SupplyTHERMALTAKE TOUGHPOWER XT PLATINUM 1275W
    Keyboard CORSAIR K70 RGB
    Mouse STEELSERIES KINZU V3
    Headset STEELSERIES 9H
    Mouse Pad STEELSERIES QCK+
    Headset/Speakers LOGITECH Z506
    OS WINDOWS 10 PRO AU
    Network RouterASUS RT-AC66U

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    @RocketD0G, first try these 2 methods:

    method 1
    ---------------

    - check this out.

    method 2
    ---------------

    1. turn your laptop off;
    2. disconnect your power and take out your battery;
    3. press the power button for 1 to 2 minutes;
    4. plug in your power source (without battery);
    5. press and hold ctrl+home key and turn your laptop on.

    repeat step 2 to 5 up until 20 times (more information in this thread).

    good luck.
    Last edited by rewben; 03-07-2013 at 10:31 AM.

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