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Mirage · ‎03-14-2013

First laptop I ever had was an ASUS; loved the damn thing and the support was great (A week for a full repair and ship back, and they payed for both ways)

Apparently that wasn't so good in their opinion so now I get this hell.
This one however has given me nothing but bull****, on the 3rd (or 4th; I honestly can't remember anymore) RMA for something that according to the tech of the last repair was fixed last time (Oh did I mention they also forgot to put a screw or two back the first time so now when I lean a wrist on the front edge the case pops open some?) so yet again during a semester I have to deal with sending my computer away for a minimum of 2 weeks, more likely 3-4 total (and this is the last one since my warranty expires in about 2 months, you'd think after this many failures they'd just outright replace it; or extend my warranty; but nah) so I get to deal with having no computer at an IT college with several online classes.

[sarcasm]Isn't ASUS just the most wonderful company?[/sarcasm]

chrsplmr · ‎03-14-2013

Mirage .. oh No Not Again. Sorry to hear about more trouble for your G73, this is more
like 5 or 6 times by my count.
I thought for sure between Mason and Scott you got this ironed out.
Did you PM the current cl- on the forum with this info ???

This link from your post 10-08-2012 says it All .. support's frustrations.
http://theoatmeal.com/comics/customer_service

Best of Luck .. Again, friend.

To answer your question: [sarcasm]Isn't ASUS just the most wonderful company?[/sarcasm]
Yes, Yes I do. ... but
The 'seems to could not care less' attitudes and work ethic of the contracted support
services however are imo, despicable at best.c.

chrsplmr's Links

Zygomorphic · ‎03-14-2013

PM cl-Albert (he is the support guy now) and see if he can help you get this sorted out. I am sorry to hear what has been happening, but cl-Albert may be able to help.

I am disturbed because I cannot break my system...found out there were others trying to cope! We have a support group on here, if your system will not break, please join!
http://rog.asus.com/forum/group.php?groupid=16
We now have 178 people whose systems will not break! Yippee! 🙂
LINUX Users, we have a group!
http://rog.asus.com/forum/group.php?groupid=23

dstrakele · ‎03-14-2013

I see you've already worked with the 2 previous ASUS Customer Loyalty reps, Mason@ASUS and cl-Scott, and the results STILL fell short. I'd see if cl-Albert can get a new laptop for you as it's obvious they are incapable of repairing your current one.

G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

Shawnnepc · ‎03-14-2013

Mirage wrote:
First laptop I ever had was an ASUS; loved the damn thing and the support was great (A week for a full repair and ship back, and they payed for both ways)

Apparently that wasn't so good in their opinion so now I get this hell.
This one however has given me nothing but bull****, on the 3rd (or 4th; I honestly can't remember anymore) RMA for something that according to the tech of the last repair was fixed last time (Oh did I mention they also forgot to put a screw or two back the first time so now when I lean a wrist on the front edge the case pops open some?) so yet again during a semester I have to deal with sending my computer away for a minimum of 2 weeks, more likely 3-4 total (and this is the last one since my warranty expires in about 2 months, you'd think after this many failures they'd just outright replace it; or extend my warranty; but nah) so I get to deal with having no computer at an IT college with several online classes.

[sarcasm]Isn't ASUS just the most wonderful company?[/sarcasm]

What's the current issue you are having with your laptop?

USA ASUS Reseller
http://www.neteffectspc.com

Mirage · ‎03-14-2013

The ethernet is dead again, it shows up; but the cable isn't detected whatsoever.

And i'd doubt if they'd ever actually just replace the thing, that'd be far too good and all (That and there's 2-3 upgrades that were done to it by XoticPC)

Shawnnepc · ‎03-14-2013

Mirage wrote:
The ethernet is dead again, it shows up; but the cable isn't detected whatsoever.

And i'd doubt if they'd ever actually just replace the thing, that'd be far too good and all (That and there's 2-3 upgrades that were done to it by XoticPC)

OH.

When you purchase customized ASUS laptops ALWAYS ALWAYS ALWAYS deal with the reseller BEFORE contacting ASUS.

In this case contact Xotic, ASAP

USA ASUS Reseller
http://www.neteffectspc.com

dstrakele · ‎03-14-2013

PM XOTICPC on this forum or give them a call and request their assistance with your RMA. Check out http://rog.asus.com/forum/showthread.php?29801-formal-complaint

G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

Nodens · ‎03-14-2013

This also sounds very much like a software issue..corrupted LSP chain or TCP/IP stack in general..

Try booting a linux CD and see if you have network access with it.

Otherwise try opening a command prompt window with admin rights and type these commands:
"netsh int ip reset"
"netsh int ipv6 reset"

Reboot and test again if it still doesn't work, open command prompt again and:

"netsh winsock reset"

If this fixes it, you'll have to reinstall your Antivirus and anything else that hooks on the tcp/ip stack (other than the malware or incompatible program that caused the issue in the first place..)

EDIT: Also I assume that you already tested the cable..

RAMPAGE Windows 8/7 UEFI Installation Guide - Patched OROM for TRIM in RAID - Patched UEFI GOP Updater Tool - ASUS OEM License Restorer
There are 10 types of people in the world. Those who understand binary and those who don't!

RealBench Developer.

Mirage · ‎03-14-2013

Neither of those commands helped, I've tried a livecd; ive tried safemode and I've ran the realtek diagnostic program (every test including MAC loopback failed except for 'register') its once again a case of screwed up hardware.

Never Another ASUS