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G53JW cannot play direct x 11!!!

antonis
Level 7
Hello all!
My Asus RoG G53JW refuses to play anything Direct x 11!!!! Not games not even Benchmarks!
So after some time trying to figure out the issue Asus support suggested to format the laptop; Did it, took me several hours to reconfigure and then re-install my stuff and still the same. Then the support suggested that I should send it somewhere in order to evaluate if they will repair it with the sending part being my responsibility in the case of damage etc. Also they suggested that I might have dropped my 1000 euro laptop thus creating the issue. I would sincerely appreciate any assistance guys. I am starting to feel that Asus's after sales practice is to leave its high-paying customers by themselves without any form of actual support. Any assistance would be highly appreciated.
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kkn
Level 14
notebook section