©ASUSTEK COMPUTER INC. ALL RIGHTS RESERVED.

Ochiocho · ‎04-12-2013

I just purchased SimCity. Popped in the disk and nothing. (running windows 😎 tried to locate my bluray drive and was unable. Went to disk management and saw the error that's in the attached photo. Any ideas of how to fix it?

A_Guy · ‎04-12-2013

Try deleting the device in the interface there and reboot. When Windows restarts it will detect the device and reload the drivers from scratch.

GA502IV, AMD Ryzen 7 4800HS 2.9GHz with Radeon Graphics
16GB DDR3 RAM
Boot Drive: SSD NVMe PC SN530 (1 TB)
Data Drive: WD BLACK SN750 NVMe SSD (1 TB)
GPU NVIDIA GeForce RTX 2060 6.0 GB
Windows 10 Pro 64bit

G74SX-CST1-CBIL, i7 2630QM 2GHz (It just won't die!)
12GB DDR3 RAM @1333MHz
Boot Drive: Samsung 860 EVO (1 TB)
Data Drive: Samsung 850 EVO (500 GB)
GTX560M 3GB DDR5
BIOS 203
Windows 10 Pro 64bit

Ochiocho · ‎04-13-2013

Ok I tried that and the error keeps coming back. I also tried searching for drivers with no luck at all. Maybe I'm not searching correctly. I keep only finding drivers/firmware for sony and Panasonic laptops.

dstrakele · ‎04-13-2013

Check out http://pcsupport.about.com/od/findbyerrormessage/a/code-19-error.htm. Item #3 in this article (deleting the UpperFilters and LowerFilters registry values in the CD/DVD Drive registry key) is a common solution to media read problems.

G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

Ochiocho · ‎04-14-2013

Thanks dstrakele! That fixed it.

G74SX Bluray drive