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  1. #11
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    Before my laptop had to be sent back for failing to cut on, the charger would pop when plugging it up. This was the second time the computer motherboard fried. Asus asked me to ship the charger. I'm beginning to think my charger is the issue.

  2. #12
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    Well my computer is on the way back. The CSR didn't know what was exactly done. I'd really like to know what they think happened versus what they did. This way I can prevent it from happening for a third time. The first time the cpu failed to cut on. When it finally did, the led keyboard lights failed and charging usb failed to work so I went ahead and sent it. Ii miss flying my Microsoft Flight Simulator X. I use it to instruct ground school.

  3. #13
    ROG Enthusiast Array Thach's Avatar
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    Thanks again to everyone for your help and ideas with this. I was able to get my RMA setup and sent the burnt out cable back about a week ago. In the meant time, i was able to talk a contractor to purchase me a cable off base here that will work in charging my laptop while its off. Thanks xeromist for the idea, so far its worked perfectly.

  4. #14
    ROG Enthusiast Array Thach's Avatar
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    Well i finally got my warranty replacement in the mail today. I guess it has been here on the base for about a week now and i wasn't notified. I am a little confused because the one that was sent back to me has a output of 9.23A and the original one that came with this laptop was 9.5A. When i filed the RMA, They had my serial number and complete model number so I assume that this brick will be just fine and i can do things as i normally would with no worry about my laptop pulling too much power but at the same time there is that little voice in my head throwing caution because of the Amp difference. Is this something that I should be concerned with?

    I would also like to thank everyone here for all their help, opinions, and ideas. This site is really one of the best I have seen when it comes to support for a product.

  5. #15
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    Thanks for the tip, I just notice my brick is lying upside down.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  6. #16
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    Quote Originally Posted by Thach View Post
    Well i finally got my warranty replacement in the mail today. I guess it has been here on the base for about a week now and i wasn't notified. I am a little confused because the one that was sent back to me has a output of 9.23A and the original one that came with this laptop was 9.5A. When i filed the RMA, They had my serial number and complete model number so I assume that this brick will be just fine and i can do things as i normally would with no worry about my laptop pulling too much power but at the same time there is that little voice in my head throwing caution because of the Amp difference. Is this something that I should be concerned with?
    Assuming the voltage difference isn't an issue, don't forget to check the AC adapter output voltage too since you would multiply it by the electrical current output to get the wattage output.
    19 volts x 9.5 amps = 180.5 watts
    19.5 volts x 9.23 amps = 180 watts (rounded up)

    You'll probably see something in the AC adapter model name with a '180' in it too.
    Last edited by cl-Albert; 07-02-2013 at 07:12 PM.

  7. #17
    ROG Enthusiast Array Thach's Avatar
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    Quote Originally Posted by cl-Albert View Post
    Assuming the voltage difference isn't an issue, don't forget to check the AC adapter output voltage too since you would multiply it by the electrical current output to get the wattage output.
    19 volts x 9.5 amps = 180.5 watts
    19.5 volts x 9.23 amps = 180 watts (rounded up)

    You'll probably see something in the AC adapter model name with a '180' in it too.
    Man it is like you are sitting here look right at my adapter lol. Everything that you just stated is 100% accurate with what I am looking at on this new adapter. Thanks for the little bit of education there, that's something that I am not going to forget. I am not sure how I have made it this long without knowing these little things. Every time I visit this site I learn something new.

  8. #18
    ROG Enthusiast Array Sadler13's Avatar
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    Quote Originally Posted by Thach View Post
    Man it is like you are sitting here look right at my adapter lol. Everything that you just stated is 100% accurate with what I am looking at on this new adapter. Thanks for the little bit of education there, that's something that I am not going to forget. I am not sure how I have made it this long without knowing these little things. Every time I visit this site I learn something new.
    Yea same here!
    Great people here.

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