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broken_pixel · ‎05-24-2013

I would like to state the advanced RMA service sucks. For one it takes forever for them to process the credit card info you have to fax to them, 48hrs. (EVGA instant 1.00 hold) Second the guy who initially sent out the form did not attached the form, so I had to call again to get the form sent to me. It has been 48 hrs since they have received my form and no word yet, I call ASUS they don't have any info on the credit card processing time for the hold. Slow, slow, slow.

Note to ASUS- I started a thread about an NEX1500 power supply having some coil wine on the EVGA forums. The next day I had an email with instructions giving me a complimentary RMA service with PSU dropped ship with only a 1.00 hold on my credit card. Everything is on there website. Customer products, credit card info for drop ship etc.

Good afternoon,

I am following up with you regarding your EVGA NEX1500 power supply and your forum thread: http://www.evga.com/forums/tm.aspx?high=&m=1936457&mpage=1#1936695.
I can assist with a complimentary Advance RMA to replace the power supply and sine your current one works, minus the coil whine, we can eliminate any down time. Also I will request the new unit be tested 24 hours prior to shipping to ensure 100% functionality. If you would like me to start this up please verify your shipping address and send me a copy of the receipt from Micro Center. Also more details of the Advance RMA program can be found here: http://www.evga.com/support/ear/Default.asp.

Thank you and have a nice day J

As for ASUS advanced RMA procedure, it is slow, archaic and inefficient. I feel sorry for small bushinesses who have to use this so called advanced RMA service to get back up and running. So basically I will get my board replacement in over 1.5 weeks time with next day air selected. A few years ago I used the normal RMA process and relieved a placement in a week. WTF ASUS ADVANCED RMA.

I am now officially an X ASUS customer. Out of all the mainboards I have owned in my life my most expensive board, an ASUS RE4 almost catches fire. I have never had a board almost catch fire, prob fired my memory too.

One last rant why do you have to go to an external ASUS site to log into these forums? Again more inefficiency coming from ASUS.

• R4BE BIOS 0701 3930K @ 4.7GHz +0.005 • XSPC Raystorm H20 block • 16GB Corsair Dominator GT @ 2133MHz 9-11-10-27-1N • SuperNOVA 1600 G2 • XFX 290x • XFX 290x • 2x CL4100 240GB Intel RAID 0 • Revo3 240GB • XFI • Win10 Enterprise • TM HOTAS Warthog • Slaw device BF-109 pedals • TrackIR 5•X270OC @ 2560x1440 @ 100Hz •

Gorman · ‎05-25-2013

Complaining about ASUS support?

Mate my laptop broke in november last year, and a few days ago I got it back finally in working order!

Johnny5 · ‎05-30-2013

Been there before. Remember this before you make your next product purchase. After dealing with their RMA process for 3 motherboards I remembered it when I bought 3 Titans. Even though the Asus versions were in stock I waited until EVGA had their product in stock because I wanted to be sure that I never had to deal with Asus RMA service again.

But there are a lot of knowledgeable, helpful, and friendly people on these boards its just too bad the RMA service is lacking.

MB: Rampage V Extreme
CPU: i7 5930k - 4.6 @ 1.36
RAM: 16gb G Skill 2666mhz - 15-15-15-35 2T
PSU: Lepa 1600
GFX: 4 x EVGA SC Titans
Disks: 4 x Samsung 840 Pro
Monitors: 3 x Rog Swift

CaseLabs STH10 Custom Loop, 2040mm of Cooling Goodness

broken_pixel · ‎06-04-2013

Check out what I received for my Advanced RMA. . . . . . . . . a ****ing dead board. . . . .

I even spoke with the manager of the cubical slave center in Indiana about the delay. He assured me they need to check the replacement board before they ship. Huh! Must of been checked by a blind person? I got a board that had a bent heatsink sink and a broken off CMOS reset button. Way to go ASSUS you officially suck as a multi national company. **** YOU your customer service is the worst in hardware history.

JmA

• R4BE BIOS 0701 3930K @ 4.7GHz +0.005 • XSPC Raystorm H20 block • 16GB Corsair Dominator GT @ 2133MHz 9-11-10-27-1N • SuperNOVA 1600 G2 • XFX 290x • XFX 290x • 2x CL4100 240GB Intel RAID 0 • Revo3 240GB • XFI • Win10 Enterprise • TM HOTAS Warthog • Slaw device BF-109 pedals • TrackIR 5•X270OC @ 2560x1440 @ 100Hz •

djdelirius · ‎07-04-2013

broken pixel wrote:

...I even spoke with the manager of the cubical slave center in Indiana..
JmA

Hahah, cubical slave center...

Reknot · ‎07-05-2013

djdelirius wrote:
Hahah, cubical slave center...

Haha, it's way to late for me to read this! Im cracking up here.
OT: Glad to see it all worked out for you, broken pixel!

|Chassi:Temjin TJ08B-E

|MOBO:ASUS MAXIMUS VI GENE

|CPU: i7-4770K @ 3,50GHz

|RAM:16GB 1600mhz Corsair Vengeance Pro Black

|GPU: ASUS GeForce GTX780

|PSU: Corsair AX860

|SystemDrive: Intel 520 240GB

|HDD1:WD Red 3TB

|Monitor: LG IPS277L

broken_pixel · ‎06-04-2013

double post

• R4BE BIOS 0701 3930K @ 4.7GHz +0.005 • XSPC Raystorm H20 block • 16GB Corsair Dominator GT @ 2133MHz 9-11-10-27-1N • SuperNOVA 1600 G2 • XFX 290x • XFX 290x • 2x CL4100 240GB Intel RAID 0 • Revo3 240GB • XFI • Win10 Enterprise • TM HOTAS Warthog • Slaw device BF-109 pedals • TrackIR 5•X270OC @ 2560x1440 @ 100Hz •

chrsplmr · ‎06-04-2013

broken pixel ... sorry to hear this .. there is simply no excuse for this.

PM [private messege] cl-Albert ASAP with the particulars and a link to this thread ..
see what can be done .. something, i trust. As it should be.c.

chrsplmr's Links

broken_pixel · ‎06-07-2013

7 more days and they still have not sent me a board back 😞 They have both of my boards now :(. chrsplm I can't find the Albert guy to PM?

• R4BE BIOS 0701 3930K @ 4.7GHz +0.005 • XSPC Raystorm H20 block • 16GB Corsair Dominator GT @ 2133MHz 9-11-10-27-1N • SuperNOVA 1600 G2 • XFX 290x • XFX 290x • 2x CL4100 240GB Intel RAID 0 • Revo3 240GB • XFI • Win10 Enterprise • TM HOTAS Warthog • Slaw device BF-109 pedals • TrackIR 5•X270OC @ 2560x1440 @ 100Hz •

Shawnnepc · ‎06-07-2013

broken pixel wrote:
7 more days and they still have not sent me a board back 😞 They have both of my boards now :(. chrsplm I can't find the Albert guy to PM?

I just sent you a PM with some information, please get back to me as soon as you can.

USA ASUS Reseller
http://www.neteffectspc.com

ASUS Advanced RMA is a joke, slow and archaic.