I would like to state the advanced RMA service sucks. For one it takes forever for them to process the credit card info you have to fax to them, 48hrs. (EVGA instant 1.00 hold) Second the guy who initially sent out the form did not attached the form, so I had to call again to get the form sent to me. It has been 48 hrs since they have received my form and no word yet, I call ASUS they don't have any info on the credit card processing time for the hold. Slow, slow, slow.
Note to ASUS- I started a thread about an NEX1500 power supply having some coil wine on the EVGA forums. The next day I had an email with instructions giving me a complimentary RMA service with PSU dropped ship with only a 1.00 hold on my credit card. Everything is on there website. Customer products, credit card info for drop ship etc.
Good afternoon,
I am following up with you regarding your EVGA NEX1500 power supply and your forum thread:
http://www.evga.com/forums/tm.aspx?high=&m=1936457&mpage=1#1936695.
I can assist with a complimentary Advance RMA to replace the power supply and sine your current one works, minus the coil whine, we can eliminate any down time. Also I will request the new unit be tested 24 hours prior to shipping to ensure 100% functionality. If you would like me to start this up please verify your shipping address and send me a copy of the receipt from Micro Center. Also more details of the Advance RMA program can be found here:
http://www.evga.com/support/ear/Default.asp.
Thank you and have a nice day J
As for ASUS advanced RMA procedure, it is slow, archaic and inefficient. I feel sorry for small bushinesses who have to use this so called advanced RMA service to get back up and running. So basically I will get my board replacement in over 1.5 weeks time with next day air selected. A few years ago I used the normal RMA process and relieved a placement in a week. WTF ASUS ADVANCED RMA.
I am now officially an X ASUS customer. Out of all the mainboards I have owned in my life my most expensive board, an ASUS RE4 almost catches fire. I have never had a board almost catch fire, prob fired my memory too.
One last rant why do you have to go to an external ASUS site to log into these forums? Again more inefficiency coming from ASUS.
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