Thank you. They claimed to have replaced the motherboard the 1st time. They had to because the keyboard lights were working again on the system. One thing I don't like is when Asus returned the system back to me the first time, they only listed what was replaced but not a hypothesis of what may have occurred. But that could be harder to do than I think. All I can say is thank god I have a smartphone with a 5in screen to do my work.

parasurfer1979 wrote:
Thank you. They claimed to have replaced the motherboard the 1st time. They had to because the keyboard lights were working again on the system. One thing I don't like is when Asus returned the system back to me the first time, they only listed what was replaced but not a hypothesis of what may have occurred. But that could be harder to do than I think. All I can say is thank god I have a smartphone with a 5in screen to do my work.

I'm missing your rationale for assuming the motherboard was replace because the keyboard now works. The keyboard should connect to the motherboard via one or two ribbon cables. The backlighing should be under the keys and part of the keyboard or thats the way I thought it connected. I only opened it up on both sides 4 times.

tkolarik wrote:
I'm missing your rationale for assuming the motherboard was replace because the keyboard now works. The keyboard should connect to the motherboard via one or two ribbon cables. The backlighing should be under the keys and part of the keyboard or thats the way I thought it connected. I only opened it up on both sides 4 times.

Because ASUS stated on the repair summary they did. I don't know why.

Well I get my system back and I noticed buzzing from the left side when voice was coming out speakers. So I faded right and np. I faded left and no sound but from the sub. So i notice i had the oldest sound drivers. I updated them but that did nothing. So I called ASUS and told them that I loved the system but I use this to teach my Private Pilot ground school. Being sent across country for service going on 3 times wasn't acceptable. They were very apologetic and put my notebook on high priority status for faster turn around. Then a couple of days later as i have yet to send it off yet, the keyboards light went out. So I called ASUS to amend the work order. I said this would be the 3rd motherboard change and that i didn't trust that anymore. The rep was pretty sure this time would be a replaced system. What say you guys?

I've had 2 motherboards replaced lucky under warranty third time around not so lucky. First time asus replaced my motherboard it died within a week the second one lasted a year and a half.After my 2 years warranty ran out things started dying first the built in microphone then the card reader and then my blueray burner stopped burning can only read discs. Had the laptop now for 3 and a half years last time I'm changing the motherboard.I will never buy an asus laptop again.