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  1. #1
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    G53SW touchpad issues

    I have an issue with my notebook's touchpad. Looks like it doesn't work properly, when I slide finger on it there is no cursor response. Situation happens quite often, tried various settings in Synaptics but the problem remains.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
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    So is the issue intermittent or it never works? There is a function key to disable the touchpad so if it just doesn't work at all you may want to try toggling that.
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  3. #3
    CheCheN
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    I have simmilar issue on my G53SW. When using touchpad in 10% usage time it moves randomly cursor. You cannot predict what will happen to it. It is very frustrating.
    Is there any fix for that?

  4. #4
    TeamROG Moderator Array xeromist PC Specs
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    Could be the same issue as the 73 touchpad issue (stickied in this forum). But the first thing I would do is make sure that you have the latest touchpad drivers:
    http://www.asusrog.com/forums/showth...tion-Reference

    The fix for the 73 is removing the tape and adhesive from the back of the touchpad but that requires surgery so try everything else first.
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  5. #5
    CheCheN
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    Could be. I will upgrade to the newest drivers and see any change.
    But what is also strange is the keyboard, when I write fast it inputs some random key configurations like alt+tab. So everytime I have to write something longer for 100% I will have such situation.
    For sure computer is malware free, so it has to be some driver/hardware problem, maybe Im not alone with that?

  6. #6
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    This issue is intermittent, sometimes touchpad works (just need to push finger harder). For example I can slide my finger from left to right and it's "fine" (quite slow), and with the same force I try to slide it from right to left and it doesn't work.

    I have latest Synaptics package installed, got Windows 7 64 bit as OS.
    For 73 series issue, do you mean this thread?
    Can you provide G53SW versions of BIOS update and drivers?
    Will I need to uninstall latest drivers (which doesn't work fine for me) and install old ones?

    This whole situation is annoying, I should get all things working well just out of the box.

    Edit:
    "There is a function key to disable the touchpad" - I'm not paying for the things that doesn't work. If I had broken display should I use monitor? That doesn't solve a problem.

  7. #7
    TeamROG Moderator Array xeromist PC Specs
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    I was referring to the function key if it wasn't working at all. This is a feature included for people that want to use a mouse and don't want the touchpad to be active. Since yours does work from time to time it clearly is not an issue with the function key.

    The latest recommended touchpad drivers for the G53SW are on it's ASUS page:
    http://www.asus.com/Notebooks/Gaming...53SW/#download

    Those may already be installed but I don't know for sure. Compare the versions. And as to uninstalling, I would recommend it before installing a new driver. Occasionally old drivers leave files or settings that don't get replaced when another driver is installed and can cause problems.

    Is this laptop a new purchase? If you can still take it to the dealer I would complain and ask for them to fix or exchange it so that you don't have to.
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  8. #8
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    Updated BIOS, reinstalled drivers and nothing changed. My notebook is a new purchase, but I don't have time to request a new notebook - I need a computer for my everyday work.

    What about fixing touchpad by myself?

    This whole situation is just outrageous. ASUS shouldn't sell broken notebooks for such price.

  9. #9
    TeamROG Moderator Array xeromist PC Specs
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    You have two options for physical repair on the touchpad:

    Opening up the laptop to remove the tape *and* residue from the back of the touchpad. Many have reported this as a successful fix for ASUS touchpads. Use alcohol to gently remove any residue left behind.

    Opening up the laptop and completely replacing the TP. There are replacements available at several web stores and people have also reported success. This of course would cost money out of pocket so not everyone wants to jump for that.

    As to selling broken notebooks, I agree and so does ASUS. That's why they offer RMA, to fix what goes wrong in the few among thousands upon thousands of units that they will sell of each model. Not every unit has problems and not all are perfect, just as with any other consumer products. If they were to individually test every single one with the detail of a new owner the cost would be astronomical and it would be reflected in the sticker price. Personally I'd rather they did enough testing to make sure that the products are not DOA, offer RMA, and I'll take my chances on the rest so that I can have a reasonable price.
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  10. #10
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    Thanks for the extensive answer. Do you have any links to tutorials for the first solution?
    I prefer to do this with help, so I won't break my notebook.

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