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  1. #1
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    maximus iv-z arrived doa ...wheres my replacement

    So ive had to rma the mobo at my expense ($42.00) ....that putts me at over $400 investment. I want to like this company but i feel ive just been jerked around. Cross shipping was not an option since the board was out of stock three weeks ago...they promised on the phone that it would be processed within 48 hours. Ive talked to support three times now since my mobo has been sitting on their dock for a WEEK!! still no replies!!!
    regards MinTock

  2. #2
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    $42 to ship a motherboard... wha???
    Who promised? Who's dock?
    Who did U buy it from? No replacements? or rma asus?
    This will get sorted out, it always does.c.

  3. #3
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    yes 42 bucks for shipping and box. i bought it at amazon, and sent an rma to asus. They said i was eligible for a cross ship however were out of stock. it was delivered on monday aug 8th and has not been processed yet. ive talked to support three times ...the last i spoke to asus was on wed the 10th his name was moses and he sent a email down to shipping and receiving to expedite the process... im irked that i went for a new company for me and it has not been a fun experience.
    regards MinTock

  4. #4
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    Sorry to hear that..
    best of luck...hope this
    gets resolved.

    Hang in there...c.

  5. #5
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by MinTock View Post
    yes 42 bucks for shipping and box. i bought it at amazon, and sent an rma to asus. They said i was eligible for a cross ship however were out of stock. it was delivered on monday aug 8th and has not been processed yet. ive talked to support three times ...the last i spoke to asus was on wed the 10th his name was moses and he sent a email down to shipping and receiving to expedite the process... im irked that i went for a new company for me and it has not been a fun experience.
    regards MinTock
    Hi,

    PM me your RMA number and details and I will look into this.

    -Raja

  6. #6
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    still waiting for a reply

    its tuesday night and yet nothing from asus ...they have not processed the package yet.

  7. #7
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    Did you PM Raja, as asked?
    The @Asus guys dont play here.
    If they say they will do something..
    ...well.c.

  8. #8
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    yes i sent raja a pm ....i hope this is just a freak occurrence, and they find my mobo. the tracking number says the package was delivered on the 8th.

  9. #9
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    The motherboard is with the RMA dept and the RMA is being processed (I received confirmation last night). I work in the UK so was not able to respond until this morning as to a X-ship (ship out without checking the other board first) which I have done. Hold tight please.

    We will also be testing the return board to see what is wrong.

    -Raja

  10. #10
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    thank you raja...at least i know they have the board..lol lets hope this goes a little smoother from now on.
    regards mintock

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