1. ASUS doesn't sell Win8 recovery disks in the U.S. and Canada, but supportshop:
https://serviceshop.asus.com/ appears to be for other regions (European?), so we might want to check what other customers have experienced over there. I'm at the U.S. office and don't know anything about the supportshop anyway.
2. Hopefully you were expecting the Win7 recovery disks when you purchased them, or else you may want to try to discuss more with your place of purchase if it isn't what you wanted or let us know where you purchased them from to see if I'm able to do anything more from my end.
3.
minisuper wrote:
They sent win 7 recovery disks which don't work on win 8 oem.
If you want to get rid of Win8 and install Win7, we may be able to help you achieve this although you may want to give us more details about the problem.
If you are not able to boot to the Win7 recovery disks, make sure you change your bios settings to 'enable CSM' and 'disable secure boot'. You may also want to try to change the boot order, but we can work on it if you're interested.
4. Just a reminder for other ASUS Win8 notebook customers who still have their original ASUS factory image that you may want to back up the ASUS factory image using the
ASUS Backtracker software for Win8 from the ASUS download site (doesn't save any of your data, but will help you reinstall a hard drive to factory new condition) just in case you ever need it and are not able to send back the notebook for repair.