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  1. #21
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    Thanks guys this solved my issue on an ASUS SABERTOOTH z87 as well. I updated from bios 1007 to 1405. i followed the instructions here to the letter and I have been good for a week. Before the clock would change so randomly everyday. Much respect thanks.

  2. #22
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by tra67 View Post
    Hello Raja,

    the clock stopped today again (with the new CMOS Battery insatlled and the CPU at stock).

    It happened 26h after reset, 22h after the last power off, 4th power on after reset.

    The frozen time was about 5 to 10 seconds after the time of pressing the power button.

    This is bizarre. Your system is outsid the "norm" for these issues. Can you try a single memory module for a few days with the settings I gave you earlier (no-OC). If it keeps happening, flash UEFI one last time using USB BIOS flashback and try again. If it still does it, you might need to RMA that board. I can't help you any more than this with the RMA stuff as you are located outside my region.

  3. #23
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    Hello Raja,

    thank you for yout help.

    I did some further research when the clock stops exactly. Compared to a synchronized outside clock ist stopped repeatedly 10s after pressing the power button, that's when the board goes through code 64. Might this give a hint where to search for the bug?


    Concerning RMA I just learned from my local dealer, that RMA will take 3 to 4 weeks in Europe.
    Since I'm not fully convinced yet, that changing the board will solve the issue, I decided to do some further investigation first.

    Starting with the suggestions from your last post (one bar of RAM, USB BIOS flashback), I will also investigate the influence of unplugging the PSU after each shutdown, the influence of the ERP Ready Enabled and the Fast Boot option, since I think these are my main differences towards the "common" use of others.

    I will report my observations (may take a while due to the nature of the bug).


    Regards

  4. #24
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    okay no probs.

    As for the POST code is it 64 or b4? If its the former, try removing any extra USB devices etc from the board and see if that makes a diff. Might be worth listing all components plugged into the board at this point.

  5. #25
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    So the POST code is b4, not 64 - didn't think of that. Does that also give a hint?

  6. #26
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Somewhere in the training process (off the op of my head). Would try bare minimum components and see if you can keep replicating as you remove devices one by one. Would go down to one DRAM module, minimal USB devices etc.

    A comprehensive parts list is deffo recommended at this point...

  7. #27
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    I have more results now:

    - 1 memory bar in slot A1: clock stopped after 18h
    - USB BIOS flashback, then CMOS reset on standby: clock stopped after 20h

    I’ll go on now with the minimized system on default settings:

    Hardware:
    - PSU now permanently connected to power
    - Brand new Bios Battery (3,23V)
    - All plugs on mainboard disconnected and reconnected
    - 1 bar of Memory in slot A2 (4GB G.Skill RipjawX, Part No: F3-12800CL9D-8GBXL)
    - UEFI at “optimized default”, except minimum fan rpm (300)
    - All usb unplugged, except Microsoft USB-Mouse
    - USB2 / USB3 from casing disconnected from board

    Software:
    - AI Suite uninstalled
    - Intel Rapid Storage uninstalled
    - Intel Management Engine Interface uninstalled

    So, the system consists of (comprehensive parts list):
    Hardware:
    - Mainboard: Z87-Pro
    - I5 4670K with Noctua NH-D14, fans connected to mainboard (CPU_FAN + CPU_OPT)
    - PSU: BeQuiet Dark Power Pro 10 650W
    - Graphics: Gigabyte GTX760 OC on PCIEX16_1
    - SATA 6G_1: SSD Samsung 840 Pro, 256GB
    - SATA 6G_2:HDD WD Green 1 TB
    - SATA 6G_3: BR-Drive LGBH16NS40
    - SATA 6G_4VD LGGH24NS95
    - 4 casing fans on mainboard connectors
    - EPU: off, TPU: off
    - PS2 Keyboard
    - USB3 (AS-Media, KBMS_USB3_E34): Microsoft Mouse
    - Wifi Antenna

    UEFI:
    - Rev 1405, installed by USB BIOS flashback
    - At optimized defaults (F5) except fan min rpm set to 300

    Driver (Windows 7 64, updated to newest versions from ASUS homepage):
    - Chipset: Intel Chipset Driver V9.4.0.1017
    - Audio: Realtek Audio Driver V6.0.1.6853
    - Onboard Graphics: Intel Graphics Accelerator Driver V9.18.10.3186
    - LAN: Intel(R) Gigabit Ethernet Driver V18.1.59.0
    - USB: Intel USB3.0 Controller Driver V2.5.0.19
    - WLAN: Wi-Fi Driver V10.0.0.216
    - BT: ASUS Bluetooth4.0 Wi-Fi Driver V10.0.0.216
    - SATA: Intel(R) Rapid Storage Technology Driver Software V12.7.0.1036
    - SATA: Asmedia SATA Controller Driver V1.3.4.1
    - SATA: Intel Smart Connect Technology Software V4.1.40.2143

    Software
    - ASUS Boot Setting V1.00.09

    I will wait, if my clock keeps on stopping with this minimized system. I will report.
    If you have any suggestions, let me know…

    Regards

  8. #28
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Let me know how it gets on with minimum parts.

  9. #29
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    Hello Raja,

    it's working so far, clock is running since 40h, meanwhile twice as long as before. I reconnected now the external usb devices (printer, game controller, usb hub). Let's see what's happening.

    I read in the other thread (Frozen Time Clock in UEFI - The Fix ) the observations of WebMaximus concerning loading / saving of UEFI profiles. I think that's possible.

    I restored the UEFI profile from USB stick each time after reset (XMP, OC Settings, ErP, xHCI, etc. - see post #17) and saved it to UEFI as O.C. Profile - and each time the clock stopped about a day later. I did that always except this time - and up to now it's running. Let's see, what WebMaximus is reporting - perhaps that's the clue...

    But I'll stick now to my way first adding slowly further parts to rule out other reasons.

    Regards

  10. #30
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    I am glad you mentioned you were doing this. I said the same thing to WM; you are likely restoring the cause of the fault with that profile. Creating a brand new profile after the process of clearing the issue is a good idea.

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