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  1. #1
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    Question G75VX touchpad issue

    I got my G75 laptop about 3 months ago now, and it worked great up until a month ago. The touchpad would randomly stop responding and then work again. It kept getting worse over the next week until it stopped responding all together. At this point I used an external mouse (Razer DeathAdder 2013) to remove the driver and reinstall it. This fixed it for a week. So I tried that trick again, and now it doesn't work. I'm guessing it has something to do with the crappy Asus overlay, as I've never had this problem with stock Synaptics software.

    So I'm wondering if there's a way to get the Windows 8 Synaptics software without the Asus Touchpad overlay. Or does anyone have any fixes other than contacting Asus, since they got frustrated and stopped trying to help. Any ideas will be appreciated!

    Thank you!

    Helpful info and add-ons (might be one of these?)

    Windows 8
    G75VX
    Razer DeathAdder 2013 w/Synapse 2.0
    Steam and Origin installed
    Last edited by Confused3nemy; 08-09-2013 at 12:31 AM.

  2. #2
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    so you mean when you update touchpad driver from asus support site is not help?

  3. #3
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    Correct. It works fine without the Synaptics driver, but the Microsoft one offers no customization.

  4. #4
    ROG Guru: Brown Belt Array GottiBoi55's Avatar
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    Quote Originally Posted by Confused3nemy View Post
    Correct. It works fine without the Synaptics driver, but the Microsoft one offers no customization.


    1. uninstall driver in "device manager"
    2. restart windows
    3. then reinstall the driver from
    HERE
    4. restart windows again

    Hopefully this will fix your issue!
    GottiBoi55
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    p Aquos 32"

  5. #5
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    Quote Originally Posted by GottiBoi55 View Post
    1. uninstall driver in "device manager"
    2. restart windows
    3. then reinstall the driver from
    HERE
    4. restart windows again

    Hopefully this will fix your issue!
    I already did this. It fixed it for a week the first time, but the second time it only fixed it for a day.

  6. #6
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    Quote Originally Posted by Confused3nemy View Post
    I already did this. It fixed it for a week the first time, but the second time it only fixed it for a day.
    It sounds a bit odd that it works for a few days then goes out. Have you notice if this issue occured when you installed any particular software. If you re-install each time and seems to work for a bit it doesn't really sound like a hardware issue.

  7. #7
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    Quote Originally Posted by Fred@Asus View Post
    It sounds a bit odd that it works for a few days then goes out. Have you notice if this issue occured when you installed any particular software. If you re-install each time and seems to work for a bit it doesn't really sound like a hardware issue.
    That's exactly what I was thinking. I was already pretty sure its not hardware related. I did try removing the Razer Synapses software and driver, but that didn't change anything. I'm now almost certain it is a conflict though, as when I start-up the laptop, the touchpad works for a minute or 2 until everything is loaded. So I'll try and pinpoint what it is and update soon.

  8. #8
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    So, I've talked to ASUS a few times now and finally took it up to Best Buy where I got it, and nobody has an explanation. Best Buy has already told me they will get me a new one since ASUS is willing to pay for it.

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