Page 1 of 3 1 2 3 LastLast
Results 1 to 10 of 25
  1. #1
    ROG Member Array
    Join Date
    Aug 2013
    Reputation
    11
    Posts
    19

    Exclamation Mods/Admins: Is ASUS doing something about this issue?

    As we all know there's a global problem with G750 models regarding hissing static noise while headphones are connected to laptop. I browsed the forum and found no reference that ASUS even knows about the problem and is doing something about it.
    Just look at the amount of complaint threads on the ROG forum regarding this issue:

    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=
    http://rog.asus.com/forum/showthread...untry=&status=

    How much more are people going to complain until ASUS addresses this issue? It's unacceptable that headphones are practically unusable with these EXPENSIVE laptops when even a 10$ MP3 player can handle headphones without making hissing background noises.
    Can a Mod/Admin please confirm ASUS knows about the problem and is working on it?

  2. #2
    ROG Member Array
    Join Date
    Aug 2013
    Reputation
    11
    Posts
    19

    I don't care if you don't have that problem. Did you see the amount of people that are complaining about it?
    I don't have a gold Ferrari like people in Dubai is it worth mentioning? No.. so likewise your reply is irrelevant.
    Reply if you have something useful to add not with useless comments.

  3. #3
    ROG Enthusiast Array
    Join Date
    May 2012
    Reputation
    10
    Posts
    45

    With G750JX Sennheiser 570 headphones are fine (high impedance), but I hear static hiss with Beyerdynamic DT-660 (low impedance).. Beyerdynamic DT-660 is fine on my desktop computer with ASUS Xonar Essence STX (built in amp up to 600 Ohm).

    So the issue is definitely not with my Beyerdynamic headphones.. It's kinda expensive if you have to buy several headphones to find ones that work with G750. Safest bet is to get bluetooth headphones or external audio card... or RMA your laptop.
    i7-7700k @ 5GHz | Asus ROG Maximus IX Hero | 2x8GB G.Skill Trident Z RGB 4133 MHz | ASUS STRIX GTX 1080 OC 11 Gbps | ASUS MG279Q | Intel 256GB 600p NVMe | Samsung 850 EVO 500GB

  4. #4
    ROG Guru: Orange Belt Array
    Join Date
    Jul 2013
    Reputation
    41
    Posts
    324

    My experience is as follows (clean win 8 install, latest drivers from Asus site). I have 2 sets of headphones:

    1. SoundMagic PL30 in-ear headphones, 12 ohm impedance.
    2. Beyerdynamic DT770 Pro, 80 ohm impedance.

    Both exhibit no hiss/static on my Fiio E07K dac.

    Using the G750JX's headphone jack, there is very pronounced hiss for the 12 ohm in-ear headphones. The Beyers are dead silent, much like using the dac. Note that there's no crackle/popping static, this is just a constant hiss reminiscent of cassette players from the 70s (yes, I used to have one :-) ).

    I can only assume that the built-in amp is high-impedance friendly, but doesn't like low impedance headphones. Of course, this is just one person, you'd need a lot more samples to generalise.

  5. #5
    ROG Enthusiast Array
    Join Date
    Jul 2013
    Reputation
    19
    Posts
    38

    Quote Originally Posted by villiansv View Post
    My experience is as follows (clean win 8 install, latest drivers from Asus site). I have 2 sets of headphones:

    1. SoundMagic PL30 in-ear headphones, 12 ohm impedance.
    2. Beyerdynamic DT770 Pro, 80 ohm impedance.

    Both exhibit no hiss/static on my Fiio E07K dac.

    Using the G750JX's headphone jack, there is very pronounced hiss for the 12 ohm in-ear headphones. The Beyers are dead silent, much like using the dac. Note that there's no crackle/popping static, this is just a constant hiss reminiscent of cassette players from the 70s (yes, I used to have one :-) ).

    I can only assume that the built-in amp is high-impedance friendly, but doesn't like low impedance headphones. Of course, this is just one person, you'd need a lot more samples to generalise.
    This.

    Ive got hiss on 16 ohm phones (ie 80) and no hiss on 40 ohm phones (hifiman he 400).

    Its a high output impendance problem, it cant be solved with software afaik its a hardware problem.

  6. #6
    ROG Member Array
    Join Date
    Aug 2013
    Reputation
    11
    Posts
    19

    Well "buy expensive headphones" is not a solution. I see the Admins/mods here reply to useless threads all the time, yet surprise surprise they are completely ignoring this issue. Either they were instructed to ignore on purpose because ASUS won't admit hardware ****-ups to save costs on repairing them and the criticism they'll receive or they are just ignorant and don't actually want to deal with real problems.
    Believe me Realtek doesn't put out crappy soundcards. And it would take a hell of a lot of negligence from ASUS to install the sound card incorrectly. We don't know if it's a software or hardware issue- what we do know is that if ASUS gave it's customers actual support, the problem would be solved.
    Last time I am buying anything Chinese/Taiwanese. I'll stick to Japanese/Korean/European/American.

    ASUS, YOU ARE A SHAM.

    Maybe i'll start sending out emails to laptop review sites explaining the lines on the screen, the flickering, the bad audio, the non existent support who don't even speak English (they use google translate) and all-round feel that this laptop won't last a year before it needs mending because of poor quality build. They should warn the public.
    Last edited by YesNoYes-; 08-14-2013 at 06:21 AM.

  7. #7
    ROG Enthusiast Array
    Join Date
    Aug 2013
    Reputation
    10
    Posts
    35

    I have Bose headphones and get a slight hiss, I think it's because it's amplified.
    ASUS ROG G750
    Previous:
    ASUS N55SF

    New to this ere special gaming computer stuff, but trying to catch up :P

  8. #8
    ROG Enthusiast Array
    Join Date
    Jul 2013
    Reputation
    19
    Posts
    38

    Quote Originally Posted by YesNoYes- View Post
    Well "buy expensive headphones" is not a solution. I see the Admins/mods here reply to useless threads all the time, yet surprise surprise they are completely ignoring this issue. Either they were instructed to ignore on purpose because ASUS won't admit hardware ****-ups to save costs on repairing them and the criticism they'll receive or they are just ignorant and don't actually want to deal with real problems.
    Believe me Realtek doesn't put out crappy soundcards. And it would take a hell of a lot of negligence from ASUS to install the sound card incorrectly. We don't know if it's a software or hardware issue- what we do know is that if ASUS gave it's customers actual support, the problem would be solved.
    Last time I am buying anything Chinese/Taiwanese. I'll stick to Japanese/Korean/European/American.

    ASUS, YOU ARE A SHAM.

    Maybe i'll start sending out emails to laptop review sites explaining the lines on the screen, the flickering, the bad audio, the non existent support who don't even speak English (they use google translate) and all-round feel that this laptop won't last a year before it needs mending because of poor quality build. They should warn the public.
    Actually the amplifier is sort of good, not to my taste exactly but it does its job beyond any other laptops built in solution to date. I mean lightyear beyond anything anyone else is offering. I also said "use high impendance phones" not necessarily expensive ones. Why arent you complaining about not being able to be good at bf3 playing with the touchpad instead of a mouse? Same thing really.

    The lines on atleast my screen are easily fixed, sure i could set everything exactly wrong to make it a problem but I prefer not having them...

    Poor quality build? I dont even know what to say to that. Compared to what laptop? MSI? Clevo? I dont know any other brands offering the new geforces. I would choose the g750 if I found myself in a bet "wich laptop survives me throwing it out the window" between those.
    Please explain this remark about build quality because I really dont understand.

    Youre way out of line threatening to try to smear asus reputation when the g750s are better than anything else on the market, sure there are problems and they are not perfect but ITS BETTER THAN ANYTHING ELSE AND CHEAPER!

    Wake up dude.

  9. #9
    ROG Member Array CamainDK's Avatar
    Join Date
    Jun 2013
    Reputation
    11
    Posts
    21

    Quote Originally Posted by YesNoYes- View Post
    I don't care if you don't have that problem. Did you see the amount of people that are complaining about it?
    I don't have a gold Ferrari like people in Dubai is it worth mentioning? No.. so likewise your reply is irrelevant.
    Reply if you have something useful to add not with useless comments.
    That amount of ppl should consider this link http://www.asus.com/support/.
    I know Asus rep's are answering some of the questions in this forum, but nevertheless it's not a true supportforum, more a "user to user" forum.
    So aksing for support here is just as irrelevant as any other reply here..

  10. #10
    ROG Enthusiast Array
    Join Date
    Dec 2013
    Reputation
    10
    Posts
    60

    IMHO Asus Support sucks sorry but it's true. That is why I come here! At least you have people with real problems that can get alot better support here than going to Asus Support. I can't tell you how many times I have called them and they had no Idea what I was talking about. IMHO there are you can get better support than you can from Asus Support.

Page 1 of 3 1 2 3 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •