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Last ditch effort to get ASUS to be responsible >:(

Gorman
Level 12

‎08-15-2013 01:31 PM - last edited on ‎03-06-2024 07:10 PM by Community Admin

Since I bought this notebook 2 years ago it has broken 5 times, has spent more than 10 months being repaired, each repair has taken at least 1 months, with the longest being 4 months, it has been returned unfixed, and been improperly diagnosed. All the failures have been common on this model and due to failures in workmanship. ASUS refused my request for refund, and refused to even give me a replacement for a model that isn't faulty.

Owning and using this laptop has been a nightmare, as has dealing with support and getting repairs done.

Is there anything you can do to fix this situation in anyway?


Will ASUS try help me? Or will they abandon like cl-...?

Place your bets!
10,504 Views
22 REPLIES 22

xeromist
Moderator

‎08-15-2013 02:21 PM

Oh man! What broke this time?
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…
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Gorman
Level 12

‎08-15-2013 02:35 PM

It's been gathering dust since it got it's (latest) mobo replacement. Just the usual G53 business, man.

Long repair times and an expensive paperweight just getting on my nerves.
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X-ROG
Level 15

‎08-16-2013 02:54 AM

You're in Aus?

Can you PM me your RMA numbers. It should be in your VIP account or emails.
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Gorman
Level 12
In response to X-ROG

‎08-16-2013 03:12 AM

MarshallR@ASUS wrote:
You're in Aus?

Can you PM me your RMA numbers. It should be in your VIP account or emails.

I don't have all of them, but I'll send you my SN so you can look up the ones I don't have.
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X-ROG
Level 15

‎08-16-2013 02:54 AM

You're in Aus?

Can you PM me your RMA numbers. It should be in your VIP account or emails.
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HiVizMan
Level 40

‎08-16-2013 02:55 AM

You beat me to it Rich.
To help us help you - please provide as much information about your system and the problem as possible.
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Gorman
Level 12

‎08-18-2013 11:06 PM

An ASUS representative called me today, and it seems promising 😮

Fingers crossed for a positive outcome!
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X-ROG
Level 15

‎08-19-2013 03:25 AM

OK. I was just about to email... let me know.

Did you catch their name?
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