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  1. #1
    ‎‎‎‎‎‎‎‎‎‎ Array Gorman's Avatar
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    Last ditch effort to get ASUS to be responsible >:(

    Since I bought this notebook 2 years ago it has broken 5 times, has spent more than 10 months being repaired, each repair has taken at least 1 months, with the longest being 4 months, it has been returned unfixed, and been improperly diagnosed. All the failures have been common on this model and due to failures in workmanship. ASUS refused my request for refund, and refused to even give me a replacement for a model that isn't faulty.

    Owning and using this laptop has been a nightmare, as has dealing with support and getting repairs done.

    Is there anything you can do to fix this situation in anyway?
    Will ASUS try help me? Or will they abandon like cl-...?

    Place your bets!

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
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    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Oh man! What broke this time?
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ‎‎‎‎‎‎‎‎‎‎ Array Gorman's Avatar
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    It's been gathering dust since it got it's (latest) mobo replacement. Just the usual G53 business, man.

    Long repair times and an expensive paperweight just getting on my nerves.

  4. #4

  5. #5
    Helium Chilled Array _ PC Specs
    _ PC Specs
    Laptop (Model)G46VW
    MotherboardRampage IV Gene
    ProcessorIntel Core i7-3930K
    Memory (part number)Corsair Dominator Platinum 32GB (CMD32GX3M4A2133C9)
    Graphics Card #1ROG Matrix GTX 780 Ti
    Sound CardROG SupremeFX III
    MonitorASUS VG248QE with GSync mod
    Storage #1Plextor PX-M2 SSD 120GB
    Storage #2G.Skill Phoenix Blade 480GB PCIe SSD
    CPU CoolerCooler Master Seidon 240M
    CaseCooler Master HAF-X
    Power SupplySeasonic X-750
    Keyboard Corsair K90
    Mouse ROG Gladius
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    OS Windows 8.1 Update 1
    Network RouterASUS RT-AC66U
    _'s Avatar
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    You're in Aus?

    Can you PM me your RMA numbers. It should be in your VIP account or emails.

  6. #6
    ROG Guru: Grand Master Array HiVizMan's Avatar
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    You beat me to it Rich.
    To help us help you - please provide as much information about your system and the problem as possible.

  7. #7
    ‎‎‎‎‎‎‎‎‎‎ Array Gorman's Avatar
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    Quote Originally Posted by MarshallR@ASUS View Post
    You're in Aus?

    Can you PM me your RMA numbers. It should be in your VIP account or emails.
    I don't have all of them, but I'll send you my SN so you can look up the ones I don't have.

  8. #8
    ‎‎‎‎‎‎‎‎‎‎ Array Gorman's Avatar
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    An ASUS representative called me today, and it seems promising :O

    Fingers crossed for a positive outcome!

  9. #9
    Helium Chilled Array _ PC Specs
    _ PC Specs
    Laptop (Model)G46VW
    MotherboardRampage IV Gene
    ProcessorIntel Core i7-3930K
    Memory (part number)Corsair Dominator Platinum 32GB (CMD32GX3M4A2133C9)
    Graphics Card #1ROG Matrix GTX 780 Ti
    Sound CardROG SupremeFX III
    MonitorASUS VG248QE with GSync mod
    Storage #1Plextor PX-M2 SSD 120GB
    Storage #2G.Skill Phoenix Blade 480GB PCIe SSD
    CPU CoolerCooler Master Seidon 240M
    CaseCooler Master HAF-X
    Power SupplySeasonic X-750
    Keyboard Corsair K90
    Mouse ROG Gladius
    Headset ROG Orion
    OS Windows 8.1 Update 1
    Network RouterASUS RT-AC66U
    _'s Avatar
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    OK. I was just about to email... let me know.

    Did you catch their name?

  10. #10
    ‎‎‎‎‎‎‎‎‎‎ Array Gorman's Avatar
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    Quote Originally Posted by MarshallR@ASUS View Post
    OK. I was just about to email... let me know.

    Did you catch their name?
    Shelley



    morecharacters

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