Page 1 of 2 1 2 LastLast
Results 1 to 10 of 13

Hybrid View

  1. #1
    ROG Member Array
    Join Date
    Jan 2011
    Reputation
    10
    Posts
    18

    G74SX Shut down when on 20%-28% battery.

    my G74SX Shuts down when it reaches 20%, or 28% on battery. is this normal? or is my battery dead? please help me!!

  2. #2
    ROG Guru: Orange Belt Array Boosted_R's Avatar
    Join Date
    Aug 2011
    Reputation
    12
    Posts
    279

    Quote Originally Posted by getmealive View Post
    my G74SX Shuts down when it reaches 20%, or 28% on battery. is this normal? or is my battery dead? please help me!!
    check your battery settings in the power options
    GL702VSK / GTX 1070 / M.2 960 EVO

    HTPC MINI-ITX / FRACTAL CORE 500 / GIGABYTE GA-AB350N / GTX 1050 Ti Windforce OC 4G / RYZEN 5 1600 3.9GHz / M.2 960 EVO / G.SKILL Ripjaws V Series 3200MHz
    OLD
    ASUS G74SX-XC1 / INTEL 7260 AC / Samsung 850 PRO / TUNIQ TX-4 / BIOS 203 / 335.23

  3. #3
    New ROGer Array
    Join Date
    Oct 2012
    Reputation
    13
    Posts
    2,441

    is it always? when you plug adapter, is it full charger to 100%? you can use tool to check battery.

  4. #4
    ROG Member Array
    Join Date
    Jan 2011
    Reputation
    10
    Posts
    18

    when it's full charged at 100%, I can use the laptop until it reaches 20% on battery and then it shut down without warning on 20%.
    when I reconnect AC adapter. the laptop starts charging at 20% until its full charged at 100%. I am using the latest Asus power4gear . I don't know if it's the battery problem or hardware/ software problem.

  5. #5
    Super Moderator Array
    Join Date
    Jan 2013
    Reputation
    99
    Posts
    2,133

    Double-check the advanced power settings for the low and crtical battery warnings and actions, but if those look okay, guessing it's a hardware problem?

    If you're not under warranty and don't want to spend any money to fix it, you may just want to set the battery warnings and actions to remind you when the battery gets close to 20 or 28% when it normally shuts down.

  6. #6
    ROG Member Array
    Join Date
    Jan 2011
    Reputation
    10
    Posts
    18

    Double check the advanced power setting won't help me. it still shut down when it reaches 20%.

  7. #7
    Super Moderator Array
    Join Date
    Jan 2013
    Reputation
    99
    Posts
    2,133

    Yes, sounds like it's probably a hardware problem to me (just wanted to make sure the advanced power settings were not set to shutdown at 20% which is pretty unlikely, but you may want to make sure), but if you set your low battery notification to remind you to plug-in the AC adapter you when your battery gets down to 30%, etc., it can hopefully help you work-around the issue and avoid any unexpected shutdowns (unless the problem gets worse?)? Below is a a screenshot.

    Also check the critical battery level (notification), critical battery action, and related battery settings to make sure they look okay and confirm it appears to be a hardware issue.

    Don't expect this to be any different, but you might also try draining the battery in safe mode to make sure the same thing happens (and confirm again it points to a hardware issue).

    Sorry, this probably doesn't solve the problem of the battery shutting down at 20%, so you may not want to pay much attention to it.

    Click image for larger version. 

Name:	g75vw advanced power settings2.jpg 
Views:	25 
Size:	92.4 KB 
ID:	25803

  8. #8
    ROG Member Array
    Join Date
    Jan 2011
    Reputation
    10
    Posts
    18

    Thanks for the help, cl-Albert.
    but advanced power settings doesn't help me. I tried everything, I try to order new battery and see if it's the battery's problem.
    Last edited by getmealive; 09-04-2013 at 02:27 AM.

  9. #9
    New ROGer Array
    Join Date
    Oct 2012
    Reputation
    10
    Posts
    4

    I am also experiencing the same issue with my G74SX-RH71. As soon as I hit 20% it shuts off unexpectedly.
    Very annoying.

  10. #10
    New ROGer Array
    Join Date
    Oct 2013
    Reputation
    10
    Posts
    3

    I am having a similar problem with my g74sx. after ten minutes while on battery it dies. It does not go into sleep or hibernation, it just shuts off instantly without warning. No problem when I am plugged in.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •