I'm sorry in advance if this is the wrong section to post this, but I really must let the others know before they buy Asus products in the future, especially for those coming from the same country as me.
First off, I bought an Asus G46VW on 14th August 2013, exactly about one month ago, 12 days later, the laptop crashed, sent in for repairs.
The problem was here,
http://rog.asus.com/forum/showthread.php?36598-Need-Help-for-Driver-Problem-in-G46VWThe technician told me that my motherboard is damaged which caused the laptop to be unable to switch on, sent for warranty, he told me the parts should arrive from KL (I'm from Sarawak) in about a week or 2. After 3 weeks, I called again, and he said the supplier told him that the motherboard replacement would only arrive from Taiwan by June 2014. I mean SERIOUSLY??!
I bought Asus ROG series laptop in high hopes of having a premium quality build laptop and good warranty services. I'm extremely disappointed in Asus, especially when this is my
FIRST EVER laptop from Asus. That laptop costed me 4 grand in my city(Kuching). The heck, even my Acer laptop had better warranty services than Asus. Yes, I'm talking about the Acer which has been known for faulty laptops, refurbished parts and etc.
A laptop this pricey doesn't have spare parts? How then, when customers send in a damaged laptop for repair? You expect me to wait half a year and burn through my warranty just like that? What kind of nonsense is this?
I digged around for information and found out that Asus in Asia is notorious for their after sales services. It seems they really were right. After we, the customers spend our money on your so-called high-quality laptops, you kick us right in the nads when we have problems with it.
After speaking with the management in Asus, I've decided to just refund my money. I'm never going to buy an Asus laptop again,
EVER.
PS. DON'T sell your expensive "top-of-the-line" products if you don't even have available spare parts. That's is so low and gives a bad image to the brand which boasts about its warranty services.