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MVIF Intel USB 3.0 Ports not detecting external HDD

Krab19
Level 7
Hello everyone,

Here is a little issue I have just noticed. I have two external USB 3.0 devices, the first is a 32GB Corsair Flash Voyager Slider and the second is a 500GB Seagate FreeAgent HDD. When using the Corsair drive, I can plug it into any of the available USB ports (USB 2.0 and 3.0, on the motherboard or the case headers) and it is detected and works 100%. It is with the Seagate drive that I am noticing issues. For the drive, I have both USB 2.0 and USB 3.0 connectors for it (the drive came with the 2.0 connector and I had bought the 3.0 connector separately). Here is the results I am getting depending on which USB port I connect my Seagate drive to:

1) Front USB 3.0 port on case with 3.0 drive connector - Drive is not recognized
2) Front USB 3.0 port on case with 2.0 drive connector - Drive is recognized
3) Rear Intel USB 3.0 port with 3.0 drive connector - Drive is not recognized
4) Rear Intel USB 3.0 port with 2.0 drive connector - Drive is recognized
5) Rear ASMedia USB 3.0 port with 3.0 or 2.0 drive connector - Drive is recognized
6) Rear USB 2.0 port with 3.0 or 2.0 drive connector - Drive is recognized

As can be seen, the drive is not being recognized when connecting it to the Intel USB 3.0 ports (Assuming the front ports and rear Intel ports are controlled by the same chip) using the 3.0 connector. I do not believe this is a drive issue as the ASMedia ports have no issue with the drive.

I have looked this up to see what the possible cause is and initially I was thinking it is the Intel USB 3.0 eXtensible Host Controller for Windows 8 as many people were having issues with it, but the thing that is confusing me is that the Corsair drive does not have any issues with these ports.

Does anyone have any insight on this?

Thanks!!

P.S. What I mean when I say that the drive is not recognized is that it does not show up as a usable drive. Specs can be seen in my signature (to avoid taking up more room in this post).
Lana:
Asus Maximus VI Formula | Intel Core i7 4770K | Corsair H100i
ASUS GTX 780 DCII | Corsair Vengeance Pro 2x8GB 1866 Mhz | Corsair Air 540
Samsung 840 Pro | Seagate Barracuda 2TB | Corsair AX760
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5 REPLIES 5

Atlantis852
Level 7
What USB 3.0 driver rev do you have installed? I had strange problems with my rear USB 3 ports until I went to rev 2.5.
Asus M6E | i7 4770K | 32GB Kingston HyperX RAM | 512GB Samsung 840 Pro SSD | GTX 780

Krab19
Level 7
I had forgot to mention that I am using Windows 8 Pro 64-bit OS, sorry about that.

As far as the driver version, the Intel USB 3.0 eXtensible Host Controller shows a driver version of 6.2.9200.16628
Lana:
Asus Maximus VI Formula | Intel Core i7 4770K | Corsair H100i
ASUS GTX 780 DCII | Corsair Vengeance Pro 2x8GB 1866 Mhz | Corsair Air 540
Samsung 840 Pro | Seagate Barracuda 2TB | Corsair AX760

Krab19
Level 7
Bump.

Anyone have any insight on this?
Lana:
Asus Maximus VI Formula | Intel Core i7 4770K | Corsair H100i
ASUS GTX 780 DCII | Corsair Vengeance Pro 2x8GB 1866 Mhz | Corsair Air 540
Samsung 840 Pro | Seagate Barracuda 2TB | Corsair AX760

Atlantis852
Level 7
i am on Windows 7 Enterprise 64-Bit. I haven't tried Windows 8 on this machine yet. Will probably skip 8 for a while or maybe even just wait and see what Windows 9 brings.

Are any other USB 3 devices working properly on your system?
Asus M6E | i7 4770K | 32GB Kingston HyperX RAM | 512GB Samsung 840 Pro SSD | GTX 780

Krab19
Level 7
The only USB 3 devices I own I have mentioned in my original post. I will see if I can use one of my buddies USB 3 keys/external HDDs and test them out.
Lana:
Asus Maximus VI Formula | Intel Core i7 4770K | Corsair H100i
ASUS GTX 780 DCII | Corsair Vengeance Pro 2x8GB 1866 Mhz | Corsair Air 540
Samsung 840 Pro | Seagate Barracuda 2TB | Corsair AX760