Sadly I have never ever used the darn service to be honest.
You see I am not one of those that am particularly bothered if I have the latest driver or the newest bios. I guess it come from working in the industry, I know just how little or no difference a driver update or bios update actually makes in the real world performance wise. However as is your situation where you are hoping for an update to fix a issue I can understand.
But no I do not have solutions or anything of actual help for you. I am sorry.
To help us help you - please provide as much information about your system and the problem as possible.