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  1. #11
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by Glasofruix View Post
    There's that Raja guy around here who works for asus, but he's not much help since he's not directly responsible of anything hardware or software related, i trust him when he says he speaks to the dev team however (whether they listen to him or not, probabaly not). But then he keeps on insisting that we contact our local asus support concerning problems as if there was a magical barrier preventing him from helping people from other countries, nothing helps the problem solving more than a decentralised data gathering....
    Let me tell you what the magical barrier is: I am employed by the US region to work only for the US region. The ASUS structure is segmented by region. That means EACH region is responsible for taking care of its customers. You might not like it, but that is the system and you need to work with it. All the info goes back to HQ. I am not going to start doing work that the support department of your region is set up to do. They have to report the bugs back as well as do hardware support.

    If you have a complaint to make about it, take it up with your region and keep it at that level. Anything further aimed at me to cajole a response in order to suit your needs, the needs of others, or make things personal will get folks a vacation/ban.

    I spend plenty of time going over an above behind the scenes, even when on leave like today.



    Thank you
    Raja

  2. #12
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    Quote Originally Posted by Raja@ASUS View Post
    ... Since then I have been called a liar and now even someone who discriminates. ...
    This is how forums are these days. Don't take it personal. People are just like that.

    I am also VERY disappointed by the current state of the drivers, but shouting and yelling won't help anyone.

    About the regions ... sadly no representative of any other region than the US is present on the Asus forums.

  3. #13
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by Neumi View Post

    About the regions ... sadly no representative of any other region than the US is present on the Asus forums.
    Thanks for the reply.


    Re the support situation: That's why customers need to direct their support queries at the correct portals for their regions. The other regions do not offer any form of forum support by choice. It might not be the best idea, but that does not mean I am going to do their work instead. If people want to come here and air their views that is fine. Bringing me into the equation is not.

  4. #14
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    Quote Originally Posted by Raja@ASUS View Post
    I do not have an ETA because the driver will only be released if it passes HQ's validation. I will not provide ETAs here, as the last time the date slipped and here we are some 6 months later without the driver I was told was coming. Since then I have been called a liar and now even someone who discriminates. So I am not the person to ask for ETAs on the drivers. What I can tell you is, the beta driver I have here has worked well for me on my system with the tests I run - mainly BF4 at this point.


    -Raja
    I understand Raja, it is a daunting task when you are just delivering the message and people are shooting the messanger and for that I am sorry and I am sure others feel the same way. Is it possible to perhaps tell us what is the holdup that is making it take so long? I would assume it is things like trying to get them WHQL certified etc... When I do support I tend to tell people what is the holdup rather than to give them ETAs on when they will see the final product. It just seems to get better reactions from people.

    Thanks for taking the time to respond.

    FYI, if you need beta testers for the driver PM me on the forums and I can give it a go.

    Sincerely
    Lothos
    Last edited by Lothos; 10-25-2013 at 01:18 PM.

  5. #15
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Just HQs schedule for testing and beta - they will decide when to release if it passes their tests.

  6. #16
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    Quote Originally Posted by Raja@ASUS View Post
    I do not have an ETA because the driver will only be released if it passes HQ's validation. I will not provide ETAs here, as the last time the date slipped and here we are some 6 months later without the driver I was told was coming. Since then I have been called a liar and now even someone who discriminates. So I am not the person to ask for ETAs on the drivers. What I can tell you is, the beta driver I have here has worked well for me on my system with the tests I run - mainly BF4 at this point.
    I'm pretty sure you are talking to me about that when you comment. I honestly have no issue with you on this forum. But when Asus mods threaten people to silence them because they can't support a product when they claim to do so is pretty sad. Not to mention removing thread post and or moderating what I post now.

    Think of it this way, no one would have anything to complain about if Asus actually did what it claimed to do and what we paid for when we bought the sound card. Plus it is one excuse after another about why no drivers is coming out. It just seems like Asus released a product with zero support and or something they can't honestly support or can't make proper drivers. This isn't what we paid for, we suppose to have bought a working product. Which since windows 8 Asus hasn't done. Just try to put your feet in our shoes as we spent the money on the item not you.

    This is the last post about this none supported sound card. As nothing will help the matters here and it seems "ROG" forum wants to make it a biased forum now. If you have a problem with a item or don't agree, you either get a threatening pm and or a ban now. So I'm done wasting time on this. just sad to be let down by Asus like this. Again a lot if not most of this would have never happened if the product actually had support.

    @ Lothos, We all been beta testing since the first release of the Windows 8 beta drivers came out. No need to sign up as that is what you been doing the whole time now.

    Thanks

  7. #17
    untouched Array Praz's Avatar
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    Quote Originally Posted by KILLER_K View Post
    I'm pretty sure you are talking to me about that when you comment. I honestly have no issue with you on this forum. But when Asus mods threaten people to silence them because they can't support a product when they claim to do so is pretty sad. Not to mention removing thread post and or moderating what I post now.

    Think of it this way, no one would have anything to complain about if Asus actually did what it claimed to do and what we paid for when we bought the sound card. Plus it is one excuse after another about why no drivers is coming out. It just seems like Asus released a product with zero support and or something they can't honestly support or can't make proper drivers. This isn't what we paid for, we suppose to have bought a working product. Which since windows 8 Asus hasn't done. Just try to put your feet in our shoes as we spent the money on the item not you.

    This is the last post about this none supported sound card. As nothing will help the matters here and it seems "ROG" forum wants to make it a biased forum now. If you have a problem with a item or don't agree, you either get a threatening pm and or a ban now. So I'm done wasting time on this. just sad to be let down by Asus like this. Again a lot if not most of this would have never happened if the product actually had support.

    @ Lothos, We all been beta testing since the first release of the Windows 8 beta drivers came out. No need to sign up as that is what you been doing the whole time now.

    Thanks
    Your earlier post referencing the PM I sent you I chose to let slide. However, as you seem to want to continue this charade I feel I need to reply publicly even though my intent with the PM was out of courtesy to you and keep this private. In the PM I had stated that most everyone understands your feelings in regard to the support of this sound card. All I asked was that you give it a break and try posting in other users threads in a way that would be helpful to them instead of the same rant over and over again.

    The comment Raja made about discriminating was originally posted by AVtemp. This is obvious to anyone reading this thread but here you are again trying to twist things around the same as you have done regarding my PM. This is my last communication to you in any form. Please be careful and use some thought when posting going forward or your comment above about "This is the last post about this" may come true. To everyone else in this thread I apologize for this off-topic post.

  8. #18
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    Quote Originally Posted by KILLER_K View Post
    I'm pretty sure you are talking to me about that when you comment. I honestly have no issue with you on this forum. But when Asus mods threaten people to silence them because they can't support a product when they claim to do so is pretty sad. Not to mention removing thread post and or moderating what I post now.

    Think of it this way, no one would have anything to complain about if Asus actually did what it claimed to do and what we paid for when we bought the sound card. Plus it is one excuse after another about why no drivers is coming out. It just seems like Asus released a product with zero support and or something they can't honestly support or can't make proper drivers. This isn't what we paid for, we suppose to have bought a working product. Which since windows 8 Asus hasn't done. Just try to put your feet in our shoes as we spent the money on the item not you.

    This is the last post about this none supported sound card. As nothing will help the matters here and it seems "ROG" forum wants to make it a biased forum now. If you have a problem with a item or don't agree, you either get a threatening pm and or a ban now. So I'm done wasting time on this. just sad to be let down by Asus like this. Again a lot if not most of this would have never happened if the product actually had support.

    @ Lothos, We all been beta testing since the first release of the Windows 8 beta drivers came out. No need to sign up as that is what you been doing the whole time now.

    Thanks
    I understand your frustration but beating up Raja does not help the situation. You catch more beas with honey than vinegar!!! It is just like calling someone on the phone when you need support for something. If you are nice and respectful the person on the other end of the phone will (in most occasions) step up and try to honestly help you or put some preasure on someone who can help you. If you are rude on the phone with them and starting shouting hysterically all they will tell you is things will get done when they get done and then hang up the phone and take the next caller.

    Believe me I am just as frustrated as you because I bought a Creative ZxR and have that in my PC right now and I put the Phoebus Xonar ROG in my daughters computer. My hope was at some point the drivers would get fixed and I could just flip the sounds cards back as hardware wise the Phoebus Xonar ROG is superior to the Creative Labs ZxR. BUT (and this is a big BUT) I am not beating Raja up here (or anyone else at ASUS) that represent a public figure for the developer team because they have no direct power to solve the problem. All I can hope is some of these individuals occasionally take an extra step and call the devs up and ask whats going on with this etc.... and use their power of pear preasure to see what motiviation they can instill into their fellow co-workers that are responsible. BUT do you honestly think Raja would be self motivated to take that extra step occasionally if people are beating him up daily for it? The answer is NO he would not. I know patience has run way thin and beyon thin but you are beating up the wrong person. If you want to try and beat up the right people you would have to find contact information for the complaints department of ASUS. You can even go as far as filling a complaint with your State Attorney Generals office (that gets a bit sticky cause then ASUS legal department would get involved). But beating up Raja is not a solution and nor would it help to achieve your goal.

    Sincerely
    Lothos

  9. #19
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by KILLER_K View Post
    I'm pretty sure you are talking to me about that when you comment.

    As Praz noted above, you are wrong. Here is the comment I was referring to:

    Quote Originally Posted by AVtemp View Post
    As for "support is for USA only"- it`s discrimination,customers is equal in their rights all over the world.
    He was warned several times about playing these games - the last time he got a warning and a vacation for publicly calling me a liar. He also chose to breach a vacation by creating an account TempAV to circumvent it and later an account called Phoebus to get around an IP ban by using a proxy. The former is a ban-able offence, yet I gave him a free pass and he was warned to keep things on point. The passes ran out today.

    As I said earlier, venting is fine, however, making it personal, or posting things in other people's threads repeatedly starts to wear thin after a while.

  10. #20
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    Quote Originally Posted by Raja@ASUS View Post
    Let me tell you what the magical barrier is: I am employed by the US region to work only for the US region. The ASUS structure is segmented by region. That means EACH region is responsible for taking care of its customers. You might not like it, but that is the system and you need to work with it. All the info goes back to HQ. I am not going to start doing work that the support department of your region is set up to do. They have to report the bugs back as well as do hardware support.

    If you have a complaint to make about it, take it up with your region and keep it at that level. Anything further aimed at me to cajole a response in order to suit your needs, the needs of others, or make things personal will get folks a vacation/ban.

    I spend plenty of time going over an above behind the scenes, even when on leave like today.



    Thank you
    Raja
    There was nothing aimed personnally at you in my message i can assure you. As for the regional support i don't think they know other regions exist, last time i contacted mine they weren't certain if asus manufactured soundcards...

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